Customer Service Representative providing support and expertise in design for online printing services. Engaging with US clients, resolving inquiries, and ensuring high satisfaction in Tunis.
HC
Onsite Customer Service Representative
Posted 13 hours ago
About the role
- Supervisor overseeing HCSC Customer Service team operations and performance. Coaching staff and ensuring alignment with strategic goals in a supportive environment.
Responsibilities
- Supervising and overseeing performance, staff development, and day-to-day operations of an assigned team
- Supporting HCSC Customer Service strategic goals and objectives
- Identifying and understanding strengths and opportunities of individuals and the larger team
- Building upon strengths to enhance the team
- Coaching through opportunities to ensure employees serve members, providers, and stakeholders
- Maintaining a safe and healthy work environment by enforcing organizational standards and core values
Requirements
- Bachelor’s degree and 1 year business experience OR 5 years business experience
- 2 years’ experience acting in a lead capacity with sound decision making skills in a customer service environment
- Experience in coaching, mentorship, and professional development
- Clear and concise written and verbal communication skills
- Analytical and organizational skills and ability to meet deadlines
- Experience in root cause analysis and problem solving
- PC proficiency to include Microsoft office products and operational systems
Benefits
- Health and wellness benefits
- 401(k) savings plan
- Pension plan
- Paid time off
- Paid parental leave
- Disability insurance
- Supplemental life insurance
- Employee assistance program
- Paid holidays
- Tuition reimbursement
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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