Analyst developing customer experience solutions at Tahto company. Focusing on data reports and customer interactions for improving service quality in Brazil.
About the role
- Credit Analyst evaluating financial health of loan applicants and preparing reports at Uline. Making credit decisions and recommending credit limits based on analysis and communication with customers.
Responsibilities
- Perform various analyses, including thorough reviews of financial statements and preparation of reports.
- Assess signs of possible fraud to determine account validity and protect company assets.
- Analyze a high volume of orders requiring credit review and answer 30+ incoming calls per day.
- Meet daily release deadlines to ensure customer orders are processed accordingly.
- Set and adjust credit limits based on customer requests and / or past payment experience.
- Contact customers with past-due balances to determine cash flow status.
- Handle email communication with customers and internal departments.
Requirements
- Bachelor’s degree.
- 2+ years experience in customer service, credit, collections or call center environment a plus.
- Bilingual (English / Spanish / French) a plus.
- Proficient in Microsoft Word and Excel.
Benefits
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Employee Perks Café featuring affordable daily meal options from local restaurants.
- On-site fitness center and beautifully maintained walking paths.
- Best-in-class, clean, modern facilities.
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