Team Lead for Customer Service at Karo Healthcare, leading the local customer service team in Warsaw. Drive improvements and collaborative strategies in a dynamic environment.
About the role
- Senior Customer Service Coordinator providing relief across Goldfields / Midwest regions for Coates. Focused on delivering exceptional customer service and operational efficiency while supporting various branches.
Responsibilities
- Delivering exceptional customer service — you know that a happy customer becomes a returning customer, and you enjoy helping the team deliver on targets.
- Creating the best outcomes for our customers by developing quotes, raising purchase orders, and entering hire agreements.
- Running and recording daily pre-start meetings (and leading them when required).
- Ensuring the safety of your team and our customers.
- Working collaboratively with multiple branches and teams across the region.
- Assisting in the yard when needed, including helping load equipment.
Requirements
- Excellent communication skills, both written and verbal
- Ability to multitask and prioritise
- Demonstrated problem solving skills
- Ability to support and lead a team
- A desire to provide amazing customer experience
- General computer skills (MS Word, Excel, Outlook)
- Trade, or previous hire industry experience, will be highly regarded
Benefits
- Development and career progression pathways
- Flexible working options available—let’s discuss what works best for you
- Access to our employee discounts, benefits and wellbeing program
- Purchased additional leave program
- Novated leasing and salary sacrifice
- 12 weeks Paid Parental Leave in addition to government parental leave scheme
- Volunteering opportunities through the Coates Foundation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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