Team Lead for Customer Service at Karo Healthcare, leading the local customer service team in Warsaw. Drive improvements and collaborative strategies in a dynamic environment.
About the role
- Customer Care Advisor delivering exceptional service through inbound calls at Arjo. Supporting customers with mobility challenges and achieving satisfaction through effective communication.
Responsibilities
- As a Customer Care Advisor, you’ll be the heart and soul of Arjo, delivering exceptional customer service through inbound calls.
- You’ll be the friendly voice our customers rely on, ensuring their needs are met while achieving both personal and team goals.
- Efficiently handle customer queries with professionalism, ensuring top-notch service on every call.
- Take full ownership of customer interactions, managing expectations and keeping them informed – delivering what’s promised, keeping the customer informed and up to date throughout.
- Actively seek customer feedback through satisfaction surveys in line with KPIs.
- Continuously develop your skills and keep your Personal Development Log updated.
- Achieve your objectives and identify opportunities for cross-selling.
- Take full ownership of customer complaints with care and attention.
- Implement coaching, feedback, and training outcomes.
- Minimise errors and ensure accurate administration.
- Arrange installations and cancellations of rental equipment.
- Support Rental Technicians with their queries.
- Ensure administration duties are completed accurately and within timescale.
Requirements
- Excellent telephone manner and customer service experience.
- Diplomatic, with outstanding listening and communication skills.
- Good numerical skills and PC literacy, including MS Office.
- Excellent written and spoken English
- Attention to detail and high accuracy.
- Excellent time management and productivity.
- Ability to work independently and as part of a team.
- Positive ‘can do’ attitude aligned with our core values.
Benefits
- Hybrid Working: After the successful completion of your probationary period, you can enjoy a balanced work-life with working from home and in the office
- Collaborative Environment: Thrive in our Head Office where teams share knowledge and experience.
- Long Service Awards: Many of our employees have long service, reflecting commitment and loyalty
- Employee Recognition: Celebrate your achievements with our Hero Awards and Employee of the Month program.
- Additional Perks: Benefit from eye care vouchers, a cycle to work scheme, a perks app, a Wellbeing Committee, and more!
Job title
Job type
Experience level
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Not specified
Degree requirement
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