Senior Product Operations Manager at Adobe focusing on strategy, operational systems, and tools to optimize customer-facing teams. Collaborating across organization to enhance operational efficiencies is key.
Responsibilities
Act as the primary liaison between business partners and development teams
Partner with customer-facing leaders to understand struggles, capacity constraints, and performance expectations
Ensure tooling solutions support efficient delivery workflows and drive reportable impacts
Own the development of Business Requirements Documents (BRDs), ensuring alignment between business objectives, functional requirements, and success criteria
Coordinate end-to-end User Acceptance Testing (UAT) strategy for operational tool improvements and new system implementations
Collaborate with the Enablement team to drive effective rollout and adoption of tooling enhancements
Requirements
5+ years of experience in Product Operations, Business Operations, Strategy, or similar roles
Experience working cross-functionally with engineering, business stakeholders, and customer-facing teams
Strong ability to translate ambiguous business needs into structured requirements
Proven track record of driving operational tooling or systems improvements
Skilled at navigating matrixed environments and building alignment across business and technical partners
Strategic problem solver with strong execution rigor
Experience with Workfront preferred, especially within complex, cross-functional environments
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