Client Success Manager driving engagement and adoption for Collinson’s client travel ecosystem. Collaborating across teams to shape and deliver the client product success strategy.
About the role
- Client Success Team Lead overseeing Client Success Managers and managing client portfolios. Leading team development while ensuring successful outcomes for low-touch clients in a hybrid environment.
Responsibilities
- Leading, coaching, and developing a team of Client Success Managers supporting low-touch/tech-touch accounts.
- Directly managing a portfolio of low-touch/tech-touch clients to ensure seamless delivery, satisfaction, and measurable outcomes.
- Fostering a collaborative, high-performance team culture aligned to company values.
- Monitoring client health metrics and taking preemptive action to improve retention and adoption.
- Hosting regional or multilingual webinars for product updates, best practices, and “how-to” training.
Requirements
- 4–6 years in Client Success, Account Management, or related roles, including at least 1 year in a team lead, supervisory, or mentoring capacity (preferably in SaaS, technology, or consulting environments).
- Fluency in the English language is a MUST-HAVE (additional languages a plus for nearshore operations).
- Proven leadership skills with the ability to coach while managing your own book of business.
- Ability to scale client success operations using automation and analytics.
- Experience in handling complex issue resolution and escalation management across
- Understanding of contact center operations, CRM platforms, AI solutions, or analytics is a plus.
Benefits
- Hybrid work situation, onsite up to 3 days per week.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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