Customer Success Manager overseeing colocation, cloud, and managed services to enhance customer value and retention. Collaborating with sales and support teams to ensure customer success in their journey with Flexential.
About the role
- Client Success Team Lead overseeing Client Success Managers and managing client portfolios. Leading team development while ensuring successful outcomes for low-touch clients in a hybrid environment.
Responsibilities
- Leading, coaching, and developing a team of Client Success Managers supporting low-touch/tech-touch accounts.
- Directly managing a portfolio of low-touch/tech-touch clients to ensure seamless delivery, satisfaction, and measurable outcomes.
- Fostering a collaborative, high-performance team culture aligned to company values.
- Monitoring client health metrics and taking preemptive action to improve retention and adoption.
- Hosting regional or multilingual webinars for product updates, best practices, and “how-to” training.
Requirements
- 4–6 years in Client Success, Account Management, or related roles, including at least 1 year in a team lead, supervisory, or mentoring capacity (preferably in SaaS, technology, or consulting environments).
- Fluency in the English language is a MUST-HAVE (additional languages a plus for nearshore operations).
- Proven leadership skills with the ability to coach while managing your own book of business.
- Ability to scale client success operations using automation and analytics.
- Experience in handling complex issue resolution and escalation management across
- Understanding of contact center operations, CRM platforms, AI solutions, or analytics is a plus.
Benefits
- Hybrid work situation, onsite up to 3 days per week.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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