Customer Success Manager at VitalSource Technologies supporting institutions and resellers. Engaging with clients to drive satisfaction, retention, and growth while managing internal collaborations.
About the role
- Customer Success Manager enhancing support capabilities at much. GmbH, focusing on IT & ERP solutions. Drive sales growth while ensuring client satisfaction in a hybrid setting.
Responsibilities
- Lead all sales and upselling initiatives specifically focusing on our Managed Services (BI, Hosting, and advanced support packages)
- Guide clients through our service offerings, identifying their evolving needs and negotiating contracts that ensure long-term, mutually beneficial partnerships.
- Transform everyday support interactions and client feedback into actionable sales opportunities and process improvements.
- Partner closely with operational teams to ensure seamless service delivery while maintaining a sharp focus on client satisfaction and account growth
Requirements
- Technical course or a relevant university degree
- At least 2 years of proven experience in Customer Success, Account Management or B2B Sales; ideally within the IT, software, or digitalization sectors
- A proactive, sales-driven mindset is a must. You aren't afraid to pitch solutions, handle objections, and close deals
- Flexibility to juggle multiple projects across different functions, teams, and industries with an open, customer-centric personality
- Excellent written and verbal communication skills, with a proven talent for building strong, meaningful, and long client relationships
- Fluent in English (C2) and highly proficient in German (B2 or higher)
Benefits
- Real impact: with us, nothing is set in stone - you have the freedom to shape company processes, build out the commercial wing of the Support Hub, and implement your own ideas.
- Innovative work culture: look forward to short, flexible decision-making paths and lean processes that let you move fast
- Flexible working: We value results over hours — structure your work around your life
- Competitive salary: you will receive an expected total compensation range between €25.000 and €40.000 / year
- Plenty of additional benefits: sales commissions (uncapped), top insurance, self-learning budget, state-of-the-art equipment - we value our employees & do our best to show it
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Success Manager at Meltwater ensuring customer satisfaction and product adoption. Collaborating with teams to drive growth and address customer needs within a hybrid work environment.
Manage and develop a team of Client Success Managers for a Series C real estate company. Drive client satisfaction and retention through coaching, strategy, and excellence in operations.
CRM Specialist executing campaigns for B2Spin's innovative gaming experiences. Responsible for quality assurance, data integrity, and cross - functional collaboration to drive continuous improvement.
Implementation Supervisor managing implementation within the Customer Success team at FDB. Driving efficiency and supervising resource allocation while onboarding diverse customers.
Customer Success Specialist engaging with Higher Education institutions in Türkiye. Onboarding digital solutions and maintaining relationships with academic stakeholders.
Senior Manager of Customer Success leading the APJ team at DeepL. Ensuring customer value, retention, and growth across complex accounts.
Client Success Manager driving engagement and adoption for Collinson’s client travel ecosystem. Collaborating across teams to shape and deliver the client product success strategy.
Customer Success Manager at Daloopa ensuring buy - side clients achieve impactful outcomes. Building partnerships and collaborating with a global team to enhance customer experience.
Senior Customer Success Partner guiding enterprise customers through their influencer marketing journey. Leading to platform adoption and value realization with trusted relationships.