Customer Success Manager overseeing colocation, cloud, and managed services to enhance customer value and retention. Collaborating with sales and support teams to ensure customer success in their journey with Flexential.
About the role
- Customer Success Manager enhancing support capabilities at much. GmbH, focusing on IT & ERP solutions. Drive sales growth while ensuring client satisfaction in a hybrid setting.
Responsibilities
- Lead all sales and upselling initiatives specifically focusing on our Managed Services (BI, Hosting, and advanced support packages)
- Guide clients through our service offerings, identifying their evolving needs and negotiating contracts that ensure long-term, mutually beneficial partnerships.
- Transform everyday support interactions and client feedback into actionable sales opportunities and process improvements.
- Partner closely with operational teams to ensure seamless service delivery while maintaining a sharp focus on client satisfaction and account growth
Requirements
- Technical course or a relevant university degree
- At least 2 years of proven experience in Customer Success, Account Management or B2B Sales; ideally within the IT, software, or digitalization sectors
- A proactive, sales-driven mindset is a must. You aren't afraid to pitch solutions, handle objections, and close deals
- Flexibility to juggle multiple projects across different functions, teams, and industries with an open, customer-centric personality
- Excellent written and verbal communication skills, with a proven talent for building strong, meaningful, and long client relationships
- Fluent in English (C2) and highly proficient in German (B2 or higher)
Benefits
- Real impact: with us, nothing is set in stone - you have the freedom to shape company processes, build out the commercial wing of the Support Hub, and implement your own ideas.
- Innovative work culture: look forward to short, flexible decision-making paths and lean processes that let you move fast
- Flexible working: We value results over hours — structure your work around your life
- Competitive salary: you will receive an expected total compensation range between €25.000 and €40.000 / year
- Plenty of additional benefits: sales commissions (uncapped), top insurance, self-learning budget, state-of-the-art equipment - we value our employees & do our best to show it
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Senior SCRM Analyst at Leidos supporting enterprise data and analytics programs. Involves Cyber Supply Chain Risk Management and collaboration with governmental partners.
Customer Success Manager engaging clients on their digital transformation journey with HPE solutions, ensuring optimal service adoption and customer satisfaction throughout their journey.
Customer Success Specialist guiding new customers through onboarding and building relationships. Focused on client engagement and retention in the property industry.
Customer Success Specialist in the real estate sector, providing onboarding and customer support. Focused on enhancing user experience and driving client retention.
Client Success Director managing strategic relationships for a property intelligence company. Driving client engagement and ensuring long - term retention with measurable outcomes.
SMB Customer Success Manager driving activation, retention, and growth across a portfolio at Sitemate in the tech industry with a focus on customer engagement.
Customer Success Manager for Sydney team driving customer activation and retention across built world industries, collaborating closely with Sales, Account Management, and Support teams.
Client Success Director managing strategic relationships with top real estate brokerage firms. Elevating client engagement and ensuring measurable value from data - enabled solutions in B2B environment.
Customer Success Manager guiding healthcare providers through onboarding and retaining relationships with Torch. Focused on delivering exceptional customer experience and understanding client needs.