Specialist in Marketing CRM at Cheil Brasil, managing campaign operations while collaborating with partners. Focused on data analysis and campaign optimization to meet business goals.
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Hybrid Customer Success Manager – Mid-Market
Posted 2 hours ago
About the role
- Customer Success Manager managing customer outcomes and driving growth for mid-market clients in Germany. Building partnerships and orchestrating account lifecycles from onboarding to renewals in a hybrid role.
Responsibilities
- Own customer outcomes end-to-end
- Act as a strategic partner, guiding customers from onboarding through renewal and expansion
- Understand customers' businesses to identify growth opportunities
- Proactively drive next steps and remove blockers
- Lead customer conversations as a trusted advisor
- Identify and drive expansion opportunities across departments
- Orchestrate the full customer lifecycle from onboarding to renewals
- Strengthen stakeholder networks and connect customer goals to internal actions
- Develop reference customers and case studies through strong results
Requirements
- Solid experience in Customer Success or related go-to-market roles, ideally in B2B SaaS
- Familiarity with German Mittelstand companies
- Ability to take ownership of outcomes and proactively drive accounts forward
- Confidence in leading customer conversations, including difficult discussions and negotiations
- Ability to identify expansion opportunities and translate them into structured business cases
- Strong analytical skills to connect usage data, customer goals, and commercial potential
- Understanding of complex stakeholder landscapes and ability to build champions
- Effective prioritization within a portfolio of approximately 70 to 130 accounts
- Professional communication skills in German and English
Benefits
- Positive working atmosphere
- Maximum transparency
- Communication at eye level
- Support for personal and professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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