Relationships Manager managing a banking partner relationship at Ravelin, focusing on partner happiness and growth. Drive strategic initiatives and oversee global account management.
About the role
- Regional Commercial Excellence Manager driving operational support and key account management for strategic clients at a leading Ecommerce provider in Bangkok.
Responsibilities
- Drive regional key account management for strategic clients, ensuring alignment with commercial objectives and consistent performance across markets
- Drive commercial excellence projects pertaining to the adoption of internal and external tools to elevate Intrepid’s service quality
- Focus on training and development initiatives for Intrepid’s key account managers including supporting training curriculum development, materials development and hosting regular training sessions across the region
- Drive data-driven and customer-focused initiatives to optimize account management performance
- Manage the smooth implementation of new tools and processes to support commercial teams
- Engage in consultation with relevant stakeholders on issues associated with the success of customer experience projects and recommend improvements
- Identify key competitive trends on ecommerce platforms to ensure that best practices are well identified and adopted by Intrepid Group
- Build and maintain strong relationships with key stakeholders to identify growth opportunities and enhance client satisfaction
- Monitor and optimize key account performance using data-driven insights to support revenue growth and service excellence
Requirements
- Fluent in English
- 2-5 years+ of work experience preferably in an ecommerce, marketing or commercial role
- Strong project management and stakeholder management capabilities
- An entrepreneurial and can-do spirit, comfortable with being able to work independently
Benefits
- Advanced systems and tools support you in running the stores of our clients, so you can focus your time on analyses, planning and initiatives that have the highest impact
- Health insurance
- Ample leave
- Training materials development
- Regular training sessions across the region
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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