Sales Manager focusing on ultrasonic metal welding solutions in the battery sector. Collaborating with teams to achieve sales targets and enhance client relationships while managing projects.
About the role
- Critical Situation Manager resolving critical customer situations at nShift, ensuring efficient resolution and communication for improved customer experience.
Responsibilities
- Lead and coordinate critical situations through to timely and satisfactory resolution
- Act as the voice of the customer during escalations
- Align and mobilise cross-functional teams to resolve issues efficiently
- Ensure structured follow-up through post-escalation reviews
- Drive continuous improvement to reduce repeat incidents
- Managing and resolving critical customer-impacting situations
- Orchestrating collaboration between Support, Product, Engineering, Customer Management, and Professional Services
- Communicating clearly and proactively with customers and internal stakeholders
- Creating and executing action plans during incidents
- Conducting post-incident reviews and ensuring accountability for follow-up actions
- Providing insights and reporting to reduce future escalations
- Building strong cross-functional relationships and influencing stakeholders
- Driving improvements in customer experience and service quality
Requirements
- 3+ years of experience managing critical incidents, escalations, or high-impact customer situations
- Fluency in English; additional local language skills are a strong advantage
- Experience in B2B SaaS, technology, or logistics software environments
- Strong stakeholder management and influencing skills across functions
- Ability to operate effectively in high-pressure, fast-paced environments
- Data-driven and action-oriented mindset
- Resilience and ability to work autonomously while collaborating across teams
- Customer-focused approach with a passion for delivering excellent service
Benefits
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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