About the role

Relationships Manager managing a banking partner relationship at Ravelin, focusing on partner happiness and growth. Drive strategic initiatives and oversee global account management.

Responsibilities

Global Relationship Management: Develop and maintain positive long-term relationships with a global channel partner.
Strategic Commercial Growth: Proactively identify and manage new opportunities with existing partners to grow the breadth and value of our relationships.
Commercial Oversight: Provide high-level support to the wider business on commercial partner management and contract negotiations.
Industry Expertise: Keep an up-to-date knowledge of the global payments and fraud industry to act as a subject matter expert for partners.
Workshops & Enablement: Lead and plan regular workshops and training sessions with partners across various time zones.

Industry Experience: Expertise in fraud, payments, cloud computing, API, or data science is highly desirable. Experience collaborating with B2C companies, Startups (Pre/Post IPO), or Scale-Ups is also beneficial.
Partnership History: Requires a minimum of three years of senior-level experience in partnership or account management, specifically dealing with large Annual Recurring Revenue (ARR) values.
Global Mindset: Proven experience in growing enterprise-sized global accounts and navigating international organisational structures.
Communication: Highly skilled communicator with strong verbal and written presentation skills.
Project Management: Great project management skills with the ability to manage multiple complex projects and stakeholders simultaneously.
Commercial experience: Commercial growth, including upsells, renewals, and contract negotiation, is essential.
Analytical Thinking: Strong analytical thinker who thrives in a fast-paced, dynamic environment.
Willingness to Travel: At least twice per year you will be expected to travel to New York to support the partner.
Nice to Have: Proven experience in managing teams and leading client or partner engagements.

Flexible Working Hours & Remote-First Environment — Work when and where you’re most productive, with flexibility and support.
Comprehensive BUPA Health Insurance — Stay covered with top-tier medical care for your peace of mind.
£1000 Heka Budget per year — Prioritise your health and well-being with funds for fitness, mental health, and more.
Monthly Wellbeing and Learning Day — Take every last Friday of the month off to recharge, on us.
25 Days Holiday + Bank Holidays + 1 Extra Cultural Day — Enjoy generous time off to rest, travel, or celebrate what matters to you.
Mental Health Support via Spill — Access professional mental health services when you need them.
Aviva Pension Scheme — Plan for the future with our pension program.
Ravelin Gives Back — Join monthly charitable donations and volunteer opportunities to make a positive impact.
Fortnightly Randomised Team Lunches — Connect with teammates from across the company over in person or remote lunches every other week.
Cycle-to-Work Scheme — Save on commuting costs while staying active.
BorrowMyDoggy Access — Love dogs? Spend time with a furry friend through this unique perk.
Weekly Board Game Nights & Social Budget — Unwind with weekly board games or plan your own socials, supported by a company budget.
Fortnightly team lunches - Randomised group of people from across the company, virtually (via Deliveroo) or in-person