Customer Care Specialist in Leipzig handling travel booking inquiries for a top vacation platform. Providing assistance via phone and email to enhance customer satisfaction.
IN
Hybrid Mid-Sr. E-commerce Operations Executive, Logistics, Warehousing, Inventory
Posted 3 months ago
About the role
- E-commerce Operations Executive managing supply chain operations and logistics in Bangkok. Collaborating with teams to ensure efficient order processing and customer satisfaction within a hybrid work environment.
Responsibilities
- Review current supply chain operations to document product, service, and information flow using project management tools
- Handle returns and exchanges, which may involve processing customer returns or exchanges, updating inventory records, and restocking items as necessary
- Liaise with internal teams and external stakeholders to conduct accurate and timely monthly stock reconciliation for assigned brands, ensuring alignment on inventory records, resolving discrepancies, and supporting smooth end-of-month reporting and settlement processes.
- Assist with shipping and receiving, which may include preparing orders for shipment, verifying that orders are complete and accurate, and processing incoming deliveries
- Analyze customer information and needs to improve customer relationships.
- Evaluate risk factors that impact efficiency.
- Evaluate all weekly metrics and analyze all continuous improvement project and prepare reports for all requests.
- Monitor lapses in delivery of logistics services to customers.
- Optimize use of allocated resources within business activities.
- Plan delivery of logistics services that meet customer requirements.
- Support development of sales proposals or tender documents.
Requirements
- With at least 6 months’ experience in warehouse operations
- At least 4 years of experience working in warehouse operations
- Knowledge in supply chain; ERP/OMS/WMS and logistics
- Knowledgeable in Warehouse, ecommerce and logistics
- Must be able to work as part of the team in a fast paced and pressured environment
- Intermediate proficiency in MS Office, Excel & Outlook
- Strong organizational skills with an analytical mind
- Strong time management skills.
Benefits
- Excellent and competitive compensation package
- Professional and open international working environment
- Ample opportunity for personal and professional development
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Tech skills
Location requirements
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