Senior Account Manager responsible for managing key strategic accounts in UK gaming and financial services. Driving revenue growth and client relationships in a dynamic, high-growth environment.
Responsibilities
Own and develop senior-level relationships across a portfolio of key UK-based Gaming and FS clients
Act as the primary point of contact, ensuring a consistently high standard of service and client satisfaction
Build trusted advisor relationships with key stakeholders, including C-level executives
Identify and execute opportunities to grow revenue within existing accounts (upselling, cross-selling, new use cases)
Develop and deliver account plans aligned with client objectives and Trustly’s growth strategy
Negotiate commercial agreements and renewals to maximize long-term value
Drive adoption of Trustly products and features to increase client performance and ROI
Monitor account performance, providing insights and recommendations based on data and market trends
Collaborate with internal teams (Product, Sales, Operations, Compliance) to deliver solutions that meet client needs
Maintain a strong understanding of the UK and EU gaming and financial services landscape, including payments and regulatory developments
Provide strategic input to clients on industry trends and innovation opportunities
Represent Trustly at industry events
Requirements
Strong experience (typically 3+ years) in account management, client success, or commercial roles within payments, gaming, and/or financial services
Proven track record of managing and growing enterprise or strategic accounts
Strong commercial acumen with experience in revenue growth and contract negotiations
Excellent stakeholder management skills, with the ability to influence at senior levels
Good understanding of payments, open banking, or A2A ecosystems
Experience working with Gaming and/or Financial Services clients is highly desirable
Familiarity with UK market dynamics and regulatory environment is a plus
Hard-working, ambitious, dedicated and willing to go the extra mile to successfully close a negotiation and maximise the value of the deal
Very good communicator and have the ability to explain complex topics in a clear and understandable way
Humble with a strong business acumen
Take great pride in your work and strive for excellence with drive
Ownership mentality and accountability
Consider yourself great with numbers, analytical and able to use logic and problem-solving skills to find the relevant solutions
Benefits
20 to 30 days of holiday to support a healthy work-life balance
Monthly team outing allowance to enjoy social events with your colleagues
Parental leave top-up additional support for new parents
On-site perks to make your workday smoother
Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best
PLUS additional benefits designed to enhance your work-life experience!
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