Onboarding Specialist ensuring successful software implementation for new customers at OneQrew. Facilitating trainings and workshops while collaborating with sales and support teams.
About the role
- Client Onboarding Advisor at Truist coordinating and leading client implementation efforts for Wholesale Payment services. Delivering best-in-class client experiences and working closely with various stakeholders.
Responsibilities
- coordinate and lead client implementation efforts for new Wholesale Payment services.
- provide a best-in-class client experience, enabling Truist to achieve our vision and improve revenue realization.
- apply knowledge expertise along with outstanding client service and communications skills to execute timely and proficiently on client requests.
- own the overall implementation effort and client experience.
Requirements
- Bachelor’s Degree in a business-related field or equivalent education and related training.
- Three or more years in banking, basic project management, or other related industry experience.
- Demonstrated ability to work effectively to prioritize, satisfy client needs and provide a best-in-class client experience.
- Strong verbal and written communication skills – including the ability to be proactive and adapt messaging based on the audience.
- Ability to manage and negotiate with clients and vendor and alliance relationships.
- Solid interpersonal skills and an ability to build relationships and leverage networks.
- Strong analytical, organizational, and decision-making skills to objectively assess situations and make informed decisions.
- Ability to adapt strategically to evolving market demands, technology, and internal initiatives, catalyzing new approaches to improve results.
- In-depth knowledge of standard/common Wholesale Payments solutions and some complex services
- Diligent, flexible, and detail-oriented, with strong organizational skills.
- Proficient in MS Excel, MS Office, Internet, and MS Outlook
Benefits
- medical
- dental
- vision
- life insurance
- disability
- accidental death and dismemberment
- tax-preferred savings accounts
- 401k plan
- 10 days of vacation
- 10 sick days
- paid holidays
- defined benefit pension plan
- restricted stock units
- deferred compensation plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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