Operations Manager overseeing connectivity operations for Canadian Fiber Optics. Leading teams to ensure quality and service in field operations across communities.
Responsibilities
Oversee Installation, Repair and Infrastructure Maintenance work activities across all CFOC Communities Including: Residential Installation and Repair
The planning, design and coordinate field work for CO Builds.
The planning, procurement and execution of Commercial Installations.
Planning and working with Field teams to complete PMR activities on-time
Manage workloads to contractors, forecast required resources, work with contractors to obtain required resources.
Manage contractors to ensure compliance with Quality Standards in conjunction with field supervisors, production and schedule.
Provide Dispatch support and escalation point for contractors.
Utilize Field Service Management software for tracking and reporting.
Production report submission, providing accurate information daily on all installation activities.
Escalation expertise dealing with customer complaints and working with the necessary teams to fix issues.
Proactively identify, Implement and promote continuous improvement initiatives to enhance quality, operational efficiency and effectiveness.
Requirements
2 to 4 years’ experience in a fast-paced operation-based position or in a similar role
Analytical Thinking/Problem Solving - capable of complex reasoning
Able to understand and interpret business logic
Telecommunication experience is an asset
Proven ability to understand construction administration and contract commercial terms
Strong computer skills & knowledge of MS Excel
Effective communication skills, confident interacting with key contacts at all levels in verbal, written and electronic form
Strong analytical skills, attention to detail and logical problem solver
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