Governance & Risk Lead at Chain IQ responsible for S2C and P2P service delivery excellence. Collaborating closely with internal teams to manage risks and ensure quality compliance.
About the role
- Manager Global IT Connectivity overseeing global connectivity services for Trivium Packaging. Responsible for operations, design, and continuous improvement of IT connectivity services.
Responsibilities
- Setting up a global COE for Connectivity, with the relevant roles/responsibilities to guarantee seamless 24/7 operations in all time zones
- Accountable for the design of our global connectivity services, the interconnectivity to/from and automation, applying innovative thinking and secure-by-design principles to continuously meet business demands
- Accountable for ensuring the day-to-day operational delivery, including level 2/3 escalations of the respective solutions, either through internal teams or by using strategic sourcing partners
- Hires, trains, assigns work, evaluates, and manages performance, determines compensation of staff in line with our strategic objectives and company policies
- Pro-Actively manages all stakeholders. Communicates timely and clearly on issues, incidents and progress in ongoing projects and agreed deliverables
- For all staff directly reporting to this position, develops strategic and operating plans, goals, objectives, priorities and procedures that are in alignment with the strategic goals and objectives of the department
- Working in collaboration with other IT functions to ensure continued delivery against agreed SLA’s
- Plans and manages department level and capital budgets. Ensures expenditures are appropriate and within approved budget
- Participates in financial planning and monitoring
- Work actively with peers to seek continuous improvement in the overall IT performance
- Takes accountability for the performance of all suppliers, vendors and strategic partners within the connectivity domain and actively manages the relationships
- Acts as management point of escalation and takes ownership to drive Priority 1 incidents within IT
Requirements
- A bachelor’s or master’s degree, preferably in a quantitative discipline
- Knowledge of IT frameworks like ITIL v3/v4, Agile and project management methodologies
- Knowledge of Security and Compliance frameworks
- Good knowledge of IT Shared Services Models
- Broad knowledge of global IT services and Service providers
- Knowledge of OT related connectivity and security services
- A track record to design, implement and support Connectivity Services
- Knowledge and experience of managing IT operations within a manufacturing environment
- A proven track record in continuous improvement of IT Services with clear business benefits
- Strong standardization, outsourcing and vendor management experience
- Demonstrated ability to inspire, develop, coach and mentor team members to achieve results
- Demonstrated ability to plan, coordinate and report against set service improvement and transition targets
- Experience in planning and execute technology projects and system implementation effectively in a manufacturing plant and offices
- SD-WAN Cisco LAN/ISE/DNA/Wi-FI Aruba LAN switches
- Experience in testing/validation of new solutions, upgrades, patches in a global organization with a divers landscape
- Experienced working with IT tools, such as Jira, Freshworks and Zabbix
Benefits
- Flexibility and home office - here you can find real work life blend
- Attractive yearly cafeteria
- Comprehensive private medical health insurance
- Free language courses
- Soft & hard skill trainings
- All You Can Move possibility
- Inspiring office environment in a center location of Budapest
- A company culture, where we are proud of each other, and where fun and the attitude of giving back to our environment are highly appreciated
- A community where you can freely share your own creative ideas and suggestions to create a better world
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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