Governance & Risk Lead at Chain IQ responsible for S2C and P2P service delivery excellence. Collaborating closely with internal teams to manage risks and ensure quality compliance.
About the role
- Fraud Reduction Manager analyzing fraud patterns across digital and physical transport technology scenarios. Leading investigations and coordinating with teams to safeguard system integrity.
Responsibilities
- Continuous monitoring of system activity and field-based device behaviour to identify fraud patterns, suspicious transactions, physical misuse, retail irregularities and emerging risks.
- Leading fraud investigations across digital, operational and retail environments, coordinating with technical, field, cybersecurity and customer‑facing teams to resolve issues efficiently.
- Managing fraud risk, maintaining clear documentation of identified risks, and driving mitigation actions.
- Developing and executing the Fraud Reduction Plan, defining priorities and implementing targeted initiatives.
- Overseeing fraud analytics workflows, dashboards and reporting to ensure timely insights.
- Chairing internal fraud analysis meetings and contributing to multi‑stakeholder governance forums.
- Engaging with external partners such as operators, payment ecosystem organisations, retail agents and suppliers.
- Leading and coordinating a multidisciplinary fraud reduction team and promoting best practices.
- Supporting enhancements to fraud detection tools, rulesets, automation and system capabilities.
- Promoting fraud awareness, training and continuous improvement across all involved teams.
Requirements
- Bachelor’s degree in a relevant analytical, technical or business discipline (e.g., Engineering, Computer Science, Information Systems, Mathematics, Statistics, Business Administration or Economics).
- Proven experience in fraud prevention, risk management or revenue protection, ideally within payments, fare collection, transport or digital platforms.
- Strong analytical skills and ability to interpret data, detect anomalies and generate insights.
- Demonstrated experience leading fraud investigations and coordinating cross‑functional teams.
- Understanding of system behaviours, field device operation, back‑office processes and transaction lifecycle management.
- Excellent communication and reporting capabilities for senior stakeholders.
- Ability to prioritise effectively, manage time‑critical incidents and operate in complex environments.
- Leadership skills including team coordination, mentoring and the promotion of best practices.
- **Desirable**
- Familiarity with AI‑based fraud detection tools and the use of machine‑learning techniques to identify behavioural patterns and anomalies
- Exposure to contactless payments, digital wallets, tokenisation, ML‑based anomaly detection or concessionary/retail agent schemes.
- Master’s degree (MSc or MBA) in areas related to data analytics, cybersecurity, risk and security management or complex operational systems.
- Educational background in Industrial Engineering, Systems Engineering or similar, providing understanding of operational processes, system interactions, and transport environments.
- Certified Fraud Examiner (CFE)
- CRMA, CISM, CISSP, or ICA certifications in Financial Crime / AML / Fraud Prevention
Benefits
- Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days)
- 35 hour working week
- Pension – 4% employee and 4% employer
- Private medical insurance (including dental & optical)
- Life assurance
- Income protection
- Employee assistance programs
- Flexible/remote working options
- Charitable initiatives
- Social events (formal & informal)
- Learning and development programs
- Innovative & collaborative work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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