Consultant managing franchise operations to ensure performance and quality standards. Supporting franchisees with operations, marketing, and team training in São Paulo.
About the role
- Property Onboarding Consultant responsible for onboarding new hosts to LekkeSlaap's platform. Guiding hosts through setup and optimizing listings while providing ongoing support.
Responsibilities
- Manage the entire onboarding process for new property partners, ensuring a smooth transition into the LekkeSlaap platform.
- Provide step-by-step guidance to hosts on how to create and optimise their listings, including uploading photos and writing engaging descriptions.
- Conduct training sessions and workshops for new hosts to ensure they understand the features and functionalities of the platform.
- Assist new and existing hosts with updating profiles and property information.
- Write and optimise property listings to meet company standards and align with brand guidelines.
- Communicate procedures and policies clearly to ensure host understanding and compliance.
- Provide ongoing support and resolve onboarding-related queries and technical or content issues.
- Collaborate with Sales and Customer Service teams to ensure a seamless onboarding experience.
- Monitor performance of newly onboarded properties and offer strategies to boost visibility and bookings.
- Gather host feedback to identify pain points and suggest process improvements.
- Stay current with industry trends to advise property owners on best practices and competitive strategies.
- Maintain accurate records of onboarding activities and documentation.
- Build and maintain positive relationships with property owners.
- Work towards achieving individual and team onboarding targets to contribute to overall business growth.
Requirements
- Experience in customer service, hospitality, or property management is preferred.
- Copywriting experience is a plus.
- Proficient understanding of the accommodation industry and changes within the market.
- Exceptional communication skills, both verbal and written, in Afrikaans and English.
- Experience in a target-driven environment is a plus.
- Strong organisational skills with attention to detail to effectively manage multiple onboarding processes while meeting deadlines under pressure.
- Ability to build rapport and trust with new clients is essential.
- Familiarity with CRM systems and property management tools is highly desirable.
- A go-getter attitude and problem-solving mindset with a customer-first approach.
- Willingness to adapt in a fast-paced, evolving environment.
- Positive attitude, enthusiasm, and readiness to contribute to a supportive team culture.
- Strong administrative, organisational, planning, and problem-solving skills.
- Passionate about writing and precision in the English language.
Benefits
- Hybrid setup (available after probation)
- Modern offices based at the V&A Waterfront
- Travel vouchers and exclusive discounts
- FeelBetterFast: Employer-funded pharmacy visits
- Pension fund contributions
- Generous leave package
- Additional half-day off every month
- Monthly team events and more!
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