Hybrid Client Resource Center Manager

at TRIMEDX

• Job title: Client Resource Center Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Indianapolis, United States

About the role

• Manager leading the Client Resource Center proposals and presentations for TRIMEDX. Overseeing a team in marketing, business development and customer retention efforts.

Responsibilities

• Lead Client Resource Center Team (60%)
• Lead team of proposal specialists for all customer facing documents, to include proposals, presentations, RFP/RFI/RFQ responses and marketing support, as requested.
• Effectively manage project funnel for timely, accurate and impactful customer-facing materials.
• Establish key success metrics for Client Resource Center, align with key stakeholders and report quarterly.
• Ensure the best-fit and appropriate proposal management technology is available.
• Maintain Sales Team resource library.
• Collaborate with business development, client services, operations, pricing, finance, legal, marketing and product as needed to ensure effective and efficient delivery of customer proposal requirements.
• Work with key stakeholders to establish approval requirements of materials and ensure adherence.
• Leadership: Provide clear direction to ensure collective achievement of goals and objectives. Create an environment of respect, collaboration, and open communication.
• Associate Development: Identify and support development needs of direct reports and team members including connecting them to resources both internally and externally to ensure a culture of continuous improvement.
• Associate Engagement: Create high levels of employee engagement by understanding organizational and personal drivers that impact drivers and developing action plans that deliver increased engagement.
• Performance management: Set clear goals and expectations for teams, monitor, and enable performance and intervene with appropriate action when performance gaps occur and provide timely, honest feedback. Ensure that associates complete assigned actions by required deadlines.
• People Management (30%)
• Work closely with the team, providing constructive feedback for associate development.
• Identify training and development needs specific to each associate twice per year, as needed. Ensure training is complete.
• Evaluate performance following TRIMEDX employee performance management process.
• Proposal Development/Customer Site Visits & Presentations (10%)
• Hands-on, direct development of certain customer deals as required by CCO or VP, Business Development.
• Participate in customer site visits and presentations as required by CCO or VP, Business Development.
• All other duties as assigned.

Requirements

• At least 5 years of relevant work experience in Marketing, Sales Operations or Business Development capacity including 3+ years of people leadership experience.
• Project management skills including coordination, communication, and adherence to budget and completion goals, prioritization and troubleshooting.
• Demonstrated knowledge of Microsoft Office (Microsoft Power Point/Word/Excel/Visio) and Sales Technology for proposal development and tracking, as well as proficiency with a CRM tool.
• Strong customer relationship skills; including strong written, verbal and presentational communication skills.
• Demonstrates excellent written and verbal communication skills.
• Takes great pride in professional, end product result, keenly understanding the impact each document has to the TRIMEDX brand.
• Ability to build quick rapport and credibility with all levels of personnel including healthcare executives and leadership.
• Prioritize and plan work activities, uses time expertly and develops realistic action plans.
• Ability to independently define, schedule, and manage the proposal preparation process, including the ability to understand and analyze the details of an RFP, RFI or RFQ.
• Ability to gather and analyze information and implement solutions.
• Ability to work & lead in a fast paced, high pressure team environment.
• Exposure and comfort with presenting to senior-level management and executives is required.
• Handle confidential and sensitive information and records with a high degree of discretion, diligence and good judgment.
• Ability to thrive in a matrixed organization must be evident.
• Travel – 20% (overnight required).

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Remote work options