Support Analyst at Rvops assisting clients with SaaS product inquiries and troubleshooting issues via various communication channels.
About the role
- IT team member providing Tier 2 support for technology solutions at Genworth. Managing hardware and software configurations and assisting with application software support.
Responsibilities
- Primarily provides Tier 2 level support; may provide Tier 1 and/or Tier 3 support as needed
- Break-fix repairs, including ordering parts
- Application software support
- Peripheral Support
- Malware and Virus repairs
- Hardware and Software Configuration Changes
- Application software installations and support
- Engage vendors or technical resources for assistance
- Document issue resolution
- Apple iPhone Support, Apple MacBook Knowledge
Requirements
- 2+ years’ experience with both hands on and remote Deskside Support experience.
- Hardware/Software configuration in Windows OS Environment
- Software Installs Computer (Mac and Windows) and iPhone support
- Windows and Mac OS experience
- Strong Customer Skills
- A+ Certification desired
Benefits
- Competitive Compensation & Total Rewards Incentives
- Comprehensive Healthcare Coverage
- Multiple 401(k) Savings Plan Options
- Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
- Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
- Disability, Life, and Long-Term Care Insurance
- Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
- Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
- Caregiver and Mental Health Support Services
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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