VS
Venn StrategiesDirector, Customer Success
Director of Customer Success at Venn leading strategy in customer success function. Building processes and driving measurable impact across retention, expansion, and customer advocacy.
About the role
- Coordinate the post-sale experience for Trimble Construction customers
- Own the initial stages of a customer’s post-sale journey
- Execute strategies for new customer onboarding
- Collaborate with cross-functional teams to deliver outstanding onboarding experiences
- Build and document deep understanding of customers and their business needs
- Foster the success of your assigned book of business through business value conversations
- Own and maintain account success plans in collaboration with the customer
- Execute proactive customer reviews to assess overall customer health
- Identify risk as well as growth/expansion opportunities for the Account Sales Rep
Requirements
- 3+ years of Customer Success or account management experience in a SaaS company
- Emotional intelligence — employ active listening to understand root causes of issues
- Executive presence — build positive, trusted relationships with decision makers
- Exceptional communication and presentation skills (both written and verbal)
- French: native or fluent; professional-level English
- Proven ability to work cross-functionally and represent the Voice of the Customer
- Working knowledge of Trimble’s AECO solutions and/or willingness to learn
Benefits
- Flexible working arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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