Senior Associate, CRM leading operational and compliance procedures at CreditSights in Chicago. Collaborating with compliance teams to ensure efficient execution and issue resolution.
About the role
- Customer Success Manager for Trimble's AECO sector, guiding French-speaking customers through onboarding and success. Responsible for coordinating customer experience and fostering business growth.
Responsibilities
- Coordinate the post-sale experience for Trimble Construction customers
- Own the initial stages of a customer’s post-sale journey
- Execute strategies for new customer onboarding
- Collaborate with cross-functional teams to deliver outstanding onboarding experiences
- Build and document deep understanding of customers and their business needs
- Foster the success of your assigned book of business through business value conversations
- Own and maintain account success plans in collaboration with the customer
- Execute proactive customer reviews to assess overall customer health
- Identify risk as well as growth/expansion opportunities for the Account Sales Rep
Requirements
- 3+ years of Customer Success or account management experience in a SaaS company
- Emotional intelligence — employ active listening to understand root causes of issues
- Executive presence — build positive, trusted relationships with decision makers
- Exceptional communication and presentation skills (both written and verbal)
- French: native or fluent; professional-level English
- Proven ability to work cross-functionally and represent the Voice of the Customer
- Working knowledge of Trimble’s AECO solutions and/or willingness to learn
Benefits
- Flexible working arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Senior Customer Success Manager driving value for strategic Enterprise customers in the Transport, Logistics, and Manufacturing sectors. Cultivating partnerships and ensuring customer success through adoption and measurable outcomes.
Senior Customer Success Manager cultivating enterprise customer relationships at SafetyCulture. Leading adoption and expansion while ensuring strategic priorities are met in a hybrid work environment.
Customer Success Manager serving as the bridge between customers and the company. Developing IT strategies and managing client relationships for successful project outcomes in a hybrid work environment.
Global Senior Director leading CRM transformation and organizational change management at AstraZeneca. Collaborating cross - functionally to improve user experiences and drive measurable business impact.
Join Paysafe as a Marketing Customer Engagement Manager to lead consumer CRM strategies and lifecycle marketing. Collaborate globally to enhance customer engagement and retention across various platforms.
Partner Success Manager at Central Payments fostering client relationships and supporting innovative payment programs in a dynamic fintech environment.
CRM Consultant at iGoMoon driving business growth through HubSpot implementations and solutions. Collaborating with teams to enhance customer success and CRM effectiveness.
Client Success Agent managing customer accounts for janitorial services. Resolving service issues and ensuring customer satisfaction in Tampa, FL.
Senior CRM Analyst leading Salesforce Marketing Cloud operations at a financial solutions powerhouse. Focused on optimizing automated customer journeys and data analysis.