Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Application Support Specialist providing essential enterprise support for customer issue resolution using AI tools. Ensuring high customer satisfaction and effective use of applications in the construction sector.
Responsibilities
- Provide essential enterprise support by resolving customer issues and coordinating escalations.
- Use clear prompts, verify AI-generated information, and strictly follow all data confidentiality protocols.
- Maintain high customer satisfaction and ensure the effective use of our applications.
Requirements
- Bachelor or Associate degree in business with an emphasis in business, accounting, construction management or other relevant discipline.
- Strong understanding of general business, accounting and HR principles.
- Adept at working with AI-powered support tools (e.g., chatbots, virtual assistants)
- Intermediate level of experience with core Google Workspace
- Prior experience in customer support or a related role.
- Strong problem-solving and communication skills.
- Passion for technology and software solutions.
- Excellent interpersonal abilities and customer-centric mindset.
- Encouraged but not required: Accounting experience.
- Construction experience and/or Construction accounting experience.
- Basic SQL exposure.
- Prior ERP experience.
- Experience using Vista or Vista Web products.
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Paid Parental Leave
- Employee Stock Purchase Plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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