Client Success Manager at FIS driving value realization for a scaled client portfolio. Collaborating across teams to provide high - quality client support and product guidance.
About the role
- Account Management Professional at Trendyol managing Gulf region fashion brand onboarding and growth strategy. Focused on data-driven decisions and cross-functional collaboration for operational success.
Responsibilities
- Identify, acquire and onboard high-potential sellers, brands and stores in the Gulf region.
- Managing commercials of the portfolio brands.
- Take the lead in the onboarding process, collaborating with the relevant teams to establish operational models.
- Monitor and analyse key performance indicators (KPIs), such as revenue, profit and loss, and stock levels, in coordination with the Retail and Marketplace teams.
- Work with cross-functional teams to improve KPIs and align them with business objectives.
- Enhance account engagement on the platform through regular meetings, progress assessments and relationship building.
- Develop and implement follow-up reports and automation processes with stakeholders.
Requirements
- University degree (preferably engineering, business administration and economy faculties).
- Extensive experience in Account Management experience in fashion e-commerce.
- Proficient in conducting market research to identify potential vendors, assess their products, and evaluate partnership suitability.
- Proven ability to negotiate terms, contracts and pricing with vendors to secure mutually beneficial agreements.
- Able to work within a dynamic and fast-paced environment.
- Excellent verbal and written communication skills in English.
- Native or professional fluency in Arabic.
Benefits
- Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
- Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
- Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.
- A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
- Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
- Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.
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