Customer Success Specialist improving client satisfaction and engagement through client management and support. Utilizing tools like Zendesk and JIRA to resolve issues effectively.
About the role
- Customer Success Specialist supporting B2B and B2C clients at Treatwell. Providing exceptional customer service and facilitating effective communication with salon partners in Vilnius.
Responsibilities
- Providing exceptional customer service in every communication you have
- Using different tools like Salesforce and live chat, keep it updated and inform the team of your communication when applicable
- Solve problems and facilitate productive conversations between our customers and partners
- Handle a high volume of inquiries with ease and confidence
- Adapting to multiple salon partners and supporting a designated group of partners that need your help
- Educating and empowering partners to adopt our SaaS by providing them with expert knowledge
- Creating sticky engagement and recurring revenue, making sure they understand the full benefit and adopt it
- Working to reduce unsuccessful partnerships by resetting partners expectations to better align with our value proposition
Requirements
- Fluent in Lithuanian and English with clear, concise communication and strong verbal and written skills. Russian language would be a plus!
- Strategic thinker who is able to understand the behaviours, product knowledge and sentiment en masse
- Persuasive and inspirational, you’ll advocate the benefits of the online world, our tools to create excitement and commitment in our partners and customers
- Genuinely passionate about scale; using technology to make a meaningful impact to thousands of partners and customers at once
- Motivated by problem solving and iteration to find a winning formula to positively impact partner and client behaviour
- You like to dig into processes and find opportunities to improve ways of working everyday
- Strong communicator, able to build rapport with partners, customers and colleagues
- A team player, motivated by the success of the team as well as your individual performance
- A proven commitment to seeing things through and achieving long-term results, demonstrated by longevity and success in previous roles
Benefits
- 28-days holiday, plus bank holidays
- Monthly 40€ Treatwell vouchers so you can treat yourself too
- Private Health Insurance to take care of your health
- Most importantly the opportunity to work alongside a talented, friendly team in a lovely, award-winning Vilnius office!
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