Customer Success Manager at Black Duck Software, Inc. supporting enterprise software adoption and renewal targets using a digital - first engagement strategy.
About the role
- Customer Success Specialist supporting B2B and B2C clients at Treatwell. Providing exceptional customer service and facilitating effective communication with salon partners in Vilnius.
Responsibilities
- Providing exceptional customer service in every communication you have
- Using different tools like Salesforce and live chat, keep it updated and inform the team of your communication when applicable
- Solve problems and facilitate productive conversations between our customers and partners
- Handle a high volume of inquiries with ease and confidence
- Adapting to multiple salon partners and supporting a designated group of partners that need your help
- Educating and empowering partners to adopt our SaaS by providing them with expert knowledge
- Creating sticky engagement and recurring revenue, making sure they understand the full benefit and adopt it
- Working to reduce unsuccessful partnerships by resetting partners expectations to better align with our value proposition
Requirements
- Fluent in Lithuanian and English with clear, concise communication and strong verbal and written skills. Russian language would be a plus!
- Strategic thinker who is able to understand the behaviours, product knowledge and sentiment en masse
- Persuasive and inspirational, you’ll advocate the benefits of the online world, our tools to create excitement and commitment in our partners and customers
- Genuinely passionate about scale; using technology to make a meaningful impact to thousands of partners and customers at once
- Motivated by problem solving and iteration to find a winning formula to positively impact partner and client behaviour
- You like to dig into processes and find opportunities to improve ways of working everyday
- Strong communicator, able to build rapport with partners, customers and colleagues
- A team player, motivated by the success of the team as well as your individual performance
- A proven commitment to seeing things through and achieving long-term results, demonstrated by longevity and success in previous roles
Benefits
- 28-days holiday, plus bank holidays
- Monthly 40€ Treatwell vouchers so you can treat yourself too
- Private Health Insurance to take care of your health
- Most importantly the opportunity to work alongside a talented, friendly team in a lovely, award-winning Vilnius office!
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Success Manager driving strategic engagement and measurable ROI for Smart Containers at ORBCOMM. Collaborating cross - functionally to optimize operations for maritime leaders.
Customer Success Specialist engaging with customers to help maximize their revenue and product adoption. Working with hotel clients on their business growth while providing superior customer care.
Client Success Intern shadowing the Client Success team at Dreamscape Learn. Gain experience in EdTech and VR technology in a hybrid role based in Culver City, California.
Internship role in Customer Success at Smithfield Foods, focusing on real - life experiences and impactful projects. Involvement in learning plans and presentations to executive leadership.
Customer Success Manager at Salesforce managing customer success and engagement strategies. Fostering relationships with business executives to enhance customer experience on the Salesforce platform.
Customer Success Manager driving customer success and value for Salesforce's Marketing Cloud. Expertise in SaaS and strong communication skills to guide customer projects.
Bilingual Customer Success Manager leading customer relations at Salesforce. Needed for orchestration of Signature deliverables and client relationships in a technical environment.
Customer Success Manager (CSM) Director fostering relationships with healthcare organizations at Salesforce. Supporting business objectives and managing customer incidents with Salesforce's platform capabilities.
Analista de CRM Sênior developing customer relationship strategies in one of Brazil's largest pharmaceutical groups. Seeking an analytical and creative professional with CRM tool experience.