Hybrid Operations Claim Analyst

at Travelers

• Job title: Operations Claim Analyst
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $57,900 - $95,600 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Charlotte, United States

About the role

• Operations Claim Analyst ensuring financial controls and compliance with operational workflows at Travelers. Partnering with claim professionals to analyze data and improve service delivery.

Responsibilities

• Under moderate supervision this position, in partnership with claim professionals and leadership is responsible for ensuring accurate financial controls and ensuring compliance with financial standards.
• Performs underlying financial controls, and assisting with validations or audits.
• Serves as subject matter expert to Claim Centers on operational services, processes and logistics/workflows.
• Reviews operational workflows, documents findings, and provides recommended solutions for improvement.
• Responsible for analyzing financial information and drawing conclusions to assist business with making decisions.
• Facilitate training and learning for team members.
• Mentor peers and assist with new hire selection through peer interviewing.

Requirements

• Bachelor's Degree.
• Two years of business experience, with a customer service focus.
• Demonstrated ability to partner with others.
• Experience gathering, interpreting and analyzing data.
• Experience utilizing computer technology such as Microsoft Office, e-mail, Web-enabled applications, and database software.
• Travelers claim handling experience preferred
• High School Diploma or GED.
• 2 years of business experience, with a customer service focus.
• Experience performing data analysis.

Benefits

• Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.