Business Operations Associate at Motorway driving operational improvements across the seller journey in a fast-paced environment. Collaborating cross-functionally for measurable business outcomes.
Responsibilities
Identify operational and commercial improvement opportunities across the seller journey, from enquiry through to post-sale processes
Analyse operational, financial and product data to diagnose problems and uncover opportunities to improve conversion, CX and efficiency
Define and prioritise initiatives that drive measurable impact across revenue,CX and cost
Lead cross-functional projects from idea through to implementation, partnering with teams across operations, product, engineering and finance
Develop clear business cases, success metrics and tracking frameworks for initiatives
Simplify complex operational problems and translate them into clear, actionable plans for stakeholders
Drive automation and process improvements to reduce manual work and improve operational scalability
Explore and apply emerging technologies, including AI tools, to improve workflows, decision making and productivity
Operate with a high degree of ownership in a fast moving and sometimes ambiguous environment
Requirements
Strong problem solving ability with the instinct to identify issues and opportunities before they are fully defined
Experience analysing data and operational metrics to inform decisions and prioritisation
A track record of driving initiatives or projects from idea through to delivery in a fast moving environment
The ability to structure ambiguous problems and communicate clear, simple solutions
Comfort working cross-functionally with multiple teams and stakeholders
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