Analyst for QRI Business Operations in Fidelity, assisting with workflows and strategic communications. Collaborating with various internal teams to support QRI initiatives and business operations.
About the role
- Business Operations Support Manager providing operational, administrative, billing, and client intake support for Crowe. Managing a team and ensuring operational excellence across regions.
Responsibilities
- Provide high-level operational, administrative, billing, contract, and client intake support for Crowe’s business units
- Align with a specific organization and serve as a Subject Matter Expert (SME)
- Oversee key support functions and manage a pool of Business Operations Support professionals
- Drive operational excellence, ensuring service consistency, and fostering continuous improvement across the business unit
- Build, lead, and scale the Business Operations Support function within Crowe Capability Center – India
- Provide operational leadership while partnering with US and global stakeholders to deliver high‑quality shared services support across regions
Requirements
- Bachelor’s degree required – BBA, B.Com, BA, or equivalent Indian or international degree
- MBA or M.Com preferred
- 10+ years of experience in financial business operations, Payables, Invoicing / Billing shared services, or professional‑services environments
- Demonstrated people‑management experience in India or GCC settings
- Advanced expertise in Microsoft Excel (complex reporting, data analysis, reconciliations, dashboards)
- Strong PowerPoint skills with experience creating executive‑level and client‑facing presentations
- Deep familiarity with enterprise platforms and operational systems
- Proven leadership experience managing operational teams and driving cross-functional support initiatives
- Strong understanding of client lifecycle processes, including proposals, billing, contract workflows, and quality/risk management protocols
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), and experienced with enterprise tools such as SharePoint, D365 CRM, Workday, iCertis, or similar platforms
- Exceptional communication, organizational, leadership and stakeholder management skills, with the ability to influence across teams
- Proficiency with Artificial Intelligence tools such as Chat GPT available within firm and enhance efficiency in the business processes
Benefits
- Comprehensive benefits package
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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