Service Training Consultant creating and delivering training solutions for Cat technologies. Collaborating with dealers and product groups to ensure comprehensive learning initiatives aligned with organizational goals.
About the role
- Instructional Designer responsible for creating eLearning and classroom programs at Transamerica. Utilizing instructional design principles and collaborating with various stakeholders for effective learning solutions.
Responsibilities
- Use instructional design, adult learning theories, and industry-recognized design practices (e.g. ADDIE, SAM) to customize and innovate new and existing programs.
- Complete the planning phase of content development using educational technologies and leading developing tools.
- Create course design plans, lead technical development, create storylines, manage project plans, and develop/execute test plans.
- Integrate eLearning formats into existing programs.
- Provide guidance and instruction to trainers on program design.
- Draft and finalize project plans.
- Suggest improvements to processes.
- Develop reinforcement activities (such as exercises, practices, and review questions) and supporting materials (such as course descriptions, setup instructions and facilitator guides).
- Collaborate with others to lead all phases of development with general guidance, including working with: curriculum management, SMEs, stakeholders, technology resources, vendors and customers.
- Complete the development of storyboards and release of content in accordance with existing departmental processes and standards, including: writing content, interviewing SMEs and documenting information accurately, applying style guidelines, submitting drafts to peers and SMEs for review and incorporating feedback.
- Perform quality assurance for content and course developed eLearning.
- Analyze current training programs for effectiveness and to identify areas for improvement.
- Keep informed of latest trends in authoring tools, learning management systems and virtual collaboration tools.
- Make recommendation for new tools and software.
- Lead working teams in moderate to highly complex course development acting as project manager when necessary.
- Maintain a library of eLearning modules, video presentations, and other materials.
- Coach and mentor staff analysts; may manage staff as needed.
- Design and develop instructional materials tailored for external customers, ensuring content meets their specific needs and enhances their learning experience.
- Implement customer education programs that drive engagement and knowledge retention, utilizing feedback to continuously improve curriculum.
Requirements
- Bachelor’s degree in Instructional Design or equivalent experience
- Five years of instructional design experience
- Thorough understanding of instructional design principles, including ability with ADDIE, Kirkpatrick’s level of evaluation, Blooms taxonomy, and adult learning theory
- Excellent verbal and written communication skills
- Analytical ability to evaluate training needs and programs
- Writing and communication skills for creating content and disseminating program information and updates
- Creative thinking skills to conceptualize and brainstorm innovative learning strategies
- Ability to manage multiple projects and meet deadlines within budget
- LMS experience with detailed understanding of SCORM compliance standards
- Proficiency using MS Office tools, including SharePoint and OneNote
- Proficiency using instructional design/development software (e.g. Articulate Storyline, Vyond, Brainshark, Adobe Creative Cloud – Photoshop, InDesign, Audition, After Effects, Premier Pro, Camtasia)
Benefits
- Competitive Pay
- Bonus for Eligible Employees
- Benefits Package
- Pension Plan
- 401k Match
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Disability Insurance
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Employee Discounts
- Career Training & Development Opportunities
- Health and Work/Life Balance Benefits
- Paid Time Off starting at 160 hours annually for employees in their first year of service.
- Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
- Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
- Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
- Adoption Assistance
- Employee Assistance Program
- Back-Up Care Program
- PTO for Volunteer Hours
- Employee Matching Gifts Program
- Employee Resource Groups
- Inclusion and Diversity Programs
- Employee Recognition Program
- Referral Bonus Programs
Job title
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