Dispute Investigation Analyst responsible for investigating consumer - initiated inquiries and disputes across various channels while ensuring compliance with regulations. Collaborates with teams and provides timely responses based on research findings.
About the role
- Serve as a technical expert leading complex EDI integrations ensuring accurate data exchange for Transamerica's benefit administration systems. Optimize file transmission and system performance through strategic guidance and troubleshooting.
Responsibilities
- Serve as a technical expert responsible for leading complex Electronic Data Interchange (EDI) integrations and ensuring accurate data exchange between benefit administration platforms, vendors, and internal systems.
- Provide strategic guidance, troubleshoot issues, and develop solutions to optimize file transmission and system performance.
- Analyze complex business needs for EDI file setup, bill type, plan design, and benefit administration platforms; translate requirements into technical solutions.
- Maintain advanced knowledge of employee benefits products and enrollment technology requirements.
- Lead integration and testing processes, identifying and resolving technical issues to ensure successful file setup and transition to production.
- Communicate regularly with EDI partners, vendors, and internal stakeholders to support case builds and drive business outcomes.
- Participate in and lead external technical meetings to provide expertise and develop solutions.
- Document test scenarios, results, and troubleshooting steps for file transmission errors.
- Validate raw EDI files for compatibility with current infrastructure.
- Create and document test cases to replicate and resolve issues.
- Develop standard workarounds for known system limitations or defects.
- May assist with additional technical tasks related to EDI onboarding and maintenance.
Requirements
- Bachelor’s degree in data analytics, system integrations, computer science, or related field, or equivalent experience
- Five years of experience in EDI testing, automation, or system integrations
- Experience with EDI formats including 834, LDEX, .csv, .txt, and custom file types
- Familiarity with Human Resource Information Systems (HRIS), Human Resources Systems (HRS), and benefit administration platforms
- Ability to document and execute test plans and communicate defect reports
- Experience resolving integration or data transmission errors and conducting root-cause analysis
- Strong organizational skills and ability to develop creative solutions
- Ability to work cross-functionally and communicate with diverse audiences
- Proficient in Microsoft Word and Excel
- Experience in employee benefits or group insurance industry
- Experience in data analysis and process documentation.
Benefits
- Competitive Pay
- Bonus for Eligible Employees
- Benefits Package
- Pension Plan
- 401k Match
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Disability Insurance
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Employee Discounts
- Career Training & Development Opportunities
- Health and Work/Life Balance Benefits
- Paid Time Off starting at 160 hours annually for employees in their first year of service.
- Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
- Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
- Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
- Adoption Assistance
- Employee Assistance Program
- Back-Up Care Program
- PTO for Volunteer Hours
- Employee Matching Gifts Program
- Employee Resource Groups
- Inclusion and Diversity Programs
- Employee Recognition Program
- Referral Bonus Programs
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