Stop Loss & Health Claim Analyst at Sun Life responsible for reviewing claims and customer service for financial risk management. Requires strong team collaboration and communication skills in healthcare context.
About the role
- Provide technical support and training for Energy Management and SCADA systems. Collaborate with Analysts and ensure reliable operations of systems in various operational settings.
Responsibilities
- Provide complex technical support and training for computer Energy Management (EMS) Systems or Supervisory Control & Data Acquisition (SCADA) systems.
- Provide leadership and guidance to Analysts in problem resolution and support activities through training and mentorship.
- Represent the SCADA Display group in task forces, working groups, and special projects with minimal supervision.
- Ensure reliable operations of EMS and SCADA systems, making recommendations for improvements in quality and reliability.
- Maintain and enhance real-time data interfaces, tools, and software for SCADA.
- Build and maintain custom online displays for EMS and SCADA systems.
- Define and implement internal standards for EMS and SCADA.
- Conduct complex troubleshooting and problem resolution across all areas of expertise.
- Provide after-hours support for EMS/SCADA systems as necessary.
Requirements
- Associate degree or higher from an accredited college/university in Computer Science, Electrical Engineering, Telecommunications or related technical field; or high school diploma and two years related military or electric utility technical experience.
- Two (2) year DMS/EMS/SCADA experience with Associate's degree and four (4) years of experience with a high school diploma.
- In addition to the DMS/EMS/SCADA experience noted above, detailed knowledge is required in one (1) of the following areas: Application development, Operating System support, Computer system administration, Database technologies and support.
- Four (4) years DMS/EMS/SCADA experience with Associates Degree and Six (6) years of experience with a high school diploma.
- Individuals with a Bachelor's Degree and 2 years of DMS/EMS/SCADA experience may be considered for entry into the organization at this level.
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development opportunities
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