Tech Analyst I providing IT support for OneOncology's mission of improving cancer care. Handling desktop incidents and service requests with a focus on user experience.
About the role
- Service Desk Analyst providing first line IT support at Wanstor, managing customer inquiries and ensuring high service levels. Involved in various technical tasks including troubleshooting and system management.
Responsibilities
- Responding to client’s technical issues via phone and email, triaging reported problems, resolving them, escalating them where necessary to more senior colleagues.
- Logging calls using service desk tools ITIL processes, working within these frameworks to deliver customer services levels >90% managing incidents to achieve where possible first call resolution and other company KPI’s.
- Maintaining good customer relations, including visiting sites within the greater London area.
- Managing user accounts within Office365 and allocating licenses.
- Managing Active Directory and Azure services including the creation of user accounts and amending permissions where needed.
- Using remote tools such as MDM, Remote control & Chat to resolve user requests.
- Deploying PC’s through Windows Autopilot and Intune.
- Setting up and configuring Windows based PCs and laptops.
Requirements
- IT support experience at a 1st line level
- Knowledge of ITIL, incident, problem and change management.
- Experience taking responsibility and ownership of stakeholders and projects
- A desire to provide excellent, proactive, customer service
- Well organised, able to multitask and work autonomously
- Positive and energetic
- Happy to work a variety of shifts including weekends
Benefits
- 🌴 Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.📚 Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.🌟 Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge.🤝 Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.🎉 Team Spirit: Join a friendly team and engage in various social events organised throughout the year.
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
HRIS Analyst managing the HR technology ecosystem, focusing on system configuration and optimization. Partnering across teams to ensure workflow standardization and improve data reporting.
![[solidcore] logo](/api/images/solidcore.jpg)
Workday HRIS Analyst driving implementation of Workday and optimizing HR systems at solidcore. Collaborating across teams to enhance data management and reporting.
M&A Analyst/Associate focusing on renewable energy transactions, from analysis to closing. Collaborating on financial modeling and working closely with clients and senior consultants in a hybrid role.
Senior Mechanical Analyst & Team Lead managing structural and thermal analysis for spacecraft systems. Leading a specialized engineering team and collaborating on technical direction and execution.
Real Estate Analyst providing admin support for real estate strategy at biotech company. Involved in transactions, lease compliance, and portfolio management.
Corporate Banker analyzing market developments and adjusting financing criteria while supporting strategic sales goals. Working closely with internal and external stakeholders to promote banking initiatives.
Senior State Filings Analyst at AIG, supporting regulatory product filings across personal insurance lines. Collaborating with multiple departments to ensure compliance with insurance regulations.
Titles and Art Analyst for Daimler Truck Financial Services ensuring financial accuracy and operational compliance in U.S. and Canadian portfolios while collaborating cross - functionally.
Loss Mitigation Analyst at Daimler Truck Financial reviewing and recommending payment solutions for Small Fleet and Small Business customers. Focus on delinquency management and customer service in a hybrid work environment.