Project Cost Analyst overseeing financial issues for transmission projects at Eversource Energy. Collaborating with Project Managers to manage costs, budgets, and financial reporting.
About the role
- Dispute Investigation Analyst responsible for investigating consumer-initiated inquiries and disputes across various channels while ensuring compliance with regulations. Collaborates with teams and provides timely responses based on research findings.
Responsibilities
- Research and resolve consumer-initiated inquiries and disputes from various channels including USPS mail, email, and the Company’s website in accordance with policies, procedures as well as State, local and Federal regulations
- Conduct investigations surrounding consumers’ dispute claims
- This includes but is not limited to reviewing account notes, collaborating with internal teams, communicating with clients, managing consumer reporting utilizing resource tools
- Respond promptly via email to disputes received from internal departments outlining dispute findings
- Compose letter correspondence to be sent to consumers based on investigation findings
- Competently navigate the e-Oscar platform and respond to disputes
- Report system-related issues as well as policies and processes that may be the root cause of disputes
- Complete tracking log for data analysis to be used by internal management
- Provide relevant and timely information to immediate management and peers
- Identify and report on consumer inquiry trends that may impact volumes and SLAs
- Keep up-to-date knowledge, understanding, and compliance with all Federal, State, and local laws and regulations with functional area to ensure compliance with all State and Federal regulations and with Company policies and procedures
- Maintain regular attendance and timeliness which are required due to the production-based nature of the business and client requirements
- Provide proactive feedback to management concerning potential problems and recommendations for improvement
- Recommend process improvements for efficiencies and best practices
- Adhere to all Company, Client and Consumer confidentiality and security policies and procedures
Requirements
- High School Diploma or General Educational Development (GED) certificate, Associate or Bachelor’s Degree preferred
- Two or more years of applicable analysis or related experience
- Proficient computer skills, including utilization of computerized software programs, MS Office products, spreadsheets and automated systems
- Excellent interpersonal, written and oral communication skills with both internal and external employees, clients and consumers
- Ability to listen and communicate (written and verbal)
- Close attention to detail
- Demonstrate ability to work independently, self-starter, energetic, good common sense, ethical and sound judgment
- Must be able to practically apply Company’s compliance policies, procedures and processes
- Ensure deadlines are met and quality work is produced
Benefits
- Health insurance
- 401(k) matching
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