Account Executive managing inbound opportunities and driving customer value for Sitemate's software solutions in the construction industry. Collaborating with teams to enhance deal progression and expansion.
TG
Hybrid Customer Support Representative, Inbound, Service Center
Posted last month
About the role
- Customer Support Representative for leading automotive trading group in Berlin. Handling customer inquiries via phone and email with a focus on satisfaction and thorough documentation.
Responsibilities
- You are the helpful first point of contact for customer inquiries received by phone and in writing
- You ensure careful documentation of all activities in our ticketing system
- Optionally, and after appropriate onboarding, you handle escalated customer complaints and goodwill requests
- With your reliable and friendly communication, you help maintain our customer satisfaction
Requirements
- You enjoy communicating and have conversationally fluent German
- You have a strong service orientation and enjoy interacting with customers
- You are comfortable using modern communication channels (email, chat, phone)
- Career changers with some initial customer service experience are also welcome
Benefits
- Working hours Monday to Friday (no late or night shifts)
- Hybrid work possible after successful onboarding
- A permanent (open-ended) employment contract
- An interesting and exciting role in a growing and innovative industry
- A discounted Deutschlandticket for easy commuting
- Health benefits: fresh fruit, discounted gym membership, on-site activities
- Capital-forming benefits (Vermögenswirksame Leistungen)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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