Sales representative for VW commercial vehicles, providing professional customer consultation, and building long - term client relationships in Kehl, Germany.
TG
Hybrid Customer Support Representative, Inbound, Service Center
Posted 1 hour ago
About the role
- Customer Support Representative for leading automotive trading group in Berlin. Handling customer inquiries via phone and email with a focus on satisfaction and thorough documentation.
Responsibilities
- You are the helpful first point of contact for customer inquiries received by phone and in writing
- You ensure careful documentation of all activities in our ticketing system
- Optionally, and after appropriate onboarding, you handle escalated customer complaints and goodwill requests
- With your reliable and friendly communication, you help maintain our customer satisfaction
Requirements
- You enjoy communicating and have conversationally fluent German
- You have a strong service orientation and enjoy interacting with customers
- You are comfortable using modern communication channels (email, chat, phone)
- Career changers with some initial customer service experience are also welcome
Benefits
- Working hours Monday to Friday (no late or night shifts)
- Hybrid work possible after successful onboarding
- A permanent (open-ended) employment contract
- An interesting and exciting role in a growing and innovative industry
- A discounted Deutschlandticket for easy commuting
- Health benefits: fresh fruit, discounted gym membership, on-site activities
- Capital-forming benefits (Vermögenswirksame Leistungen)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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