Sales Consultant Specialist responsible for managing customer relations and enquiries at TDCX, transforming leads into sales through effective communication and support.
TG
Hybrid Back Office Customer Service Representative – m/f/d
Posted 2 months ago
About the role
- Back Office Customer Expert assisting bank clients with service inquiries via email and mail. Supporting customer satisfaction through written communication in a hybrid work environment.
Responsibilities
- Independently and service-oriented handling of customer inquiries via email and mail
- Operation of all functions of customer-specific IT/EDP systems
- Advising and supporting customers on all financing and leasing products
- Preparing quotes and processing changes to master data
- Account reconciliation and sending of documents
- Ensuring customer satisfaction and maintaining customer relationships
Requirements
- Strong communication skills and excellent German language ability
- Very good PC/computer skills
- High customer and service orientation as well as willingness to learn
- Experience as a customer advisor or office clerk is desirable, but career changers are also welcome
Benefits
- €2,450 monthly salary for full-time employment
- Home office option after onboarding
- Monthly project bonus
- No telephone calls – handling is exclusively in writing
- Free company pension plan
- 28 days of vacation plus special leave
- Flexible working hours and shift patterns
- Employee discounts and fitness/course offers
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