Community & Event Assistant supporting community event preparations and administrative tasks for a growing German company in Pristina. Focused on communication and data management in a hybrid work setting.
About the role
- Customer Expert in operations addressing customer inquiries for a startup. Managing the entire tax declaration process within the app.
Responsibilities
- Operative Betreuung der Nutzer:innen entlang des gesamten Prozesses der Steuererklärung innerhalb der App
- Zentrale Ansprechperson für Kund:innen bei Rückfragen zu Status, Ablauf und Unterlagen
- Koordination und enge Zusammenarbeit mit externen Steuerberater:innen
- Verwaltung, Prüfung und Nachverfolgung von Kundenaufträgen und Bearbeitungsständen
- Abwicklung und Kontrolle von Zahlungsprozessen sowie Klärung abrechnungsbezogener Fragen
- Sicherstellung eines reibungslosen operativen Ablaufs zwischen App, Kund:innen und Steuerberatung
- Pflege von Kundendaten und Dokumentationen im System
Requirements
- Sehr gute Deutschkenntnisse in Wort und Schrift sind Voraussetzung.
- Kommunikationsstärke und Einfühlungsvermögen zeichnen dich aus? Das verbessert deine Grundlage.
- Im Idealfall hast Du einen kaufmännischen Background oder Vorerfahrung in den Bereichen Kundenservice / Kundendienst
Benefits
- Unbefristeter Arbeitsvertrag
- Starte mit 27 Urlaubstagen
- Festes Grundgehalt
- Vermögenswirksame Leistungen
- Zuschüsse zum Firmenticket & Firmenradleasing & Parkhaus
- Die Möglichkeit, in Teilzeit oder Vollzeit zu arbeiten
- Betriebliche Gesundheitsangebote (Obsttage, Fitness-Kooperationen, Vorsorgeuntersuchungen uvm.)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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