Hybrid Operational Account Manager – Major Fleets

at Toyota (GB) plc

• Job title: Operational Account Manager – Major Fleets
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Portsmouth, United Kingdom

About the role

• Operational Account Manager developing operational relationships with major fleet customers for Kinto. Ensuring efficiency and positive customer experience while collaborating with internal teams.

Responsibilities

• **The role in a nutshell:** Responsible for the development and growth of the operational relationship between Kinto and our key major fleet customers.
• **A bit about the Sales department:** Meeting the fleet and mobility needs of a broad range of corporate, public and not for profit customers. From high security to hard working car and commercial fleets, we aim to profitably grow our multi-brand presence and brand within the industry.
• **What you’ll be doing:**
• The Operational Account Manager is responsible for developing the operational relationship of the Customer, across the Kinto business to ensure maximum efficiency and positive customer experience
• Working closely with the Customer, the SAM and KINTO internal teams as required to deliver against all the KINTO key performance metrics.
• This role will be fast paced and the ability to work on multiple projects/tasks at the same time will be vital.
• This is an office-based (hybrid 3 days in office and 2 WFH) role across the major fleet customers of KINTO. Major Fleets are defined as sole supply, Corporate or Public Sector customers with an FSL or FM Fleet in excess of 1000 vehicles. You will:
• Act as main point of contact for large corporate fleet team customers
• Prepare and host regular operational reviews covering key areas of fleet management including downtime, vehicle order progress, vehicle servicing and cost management
• Identify and make recommendations to resolve key challenges or blockers to building a trusted partner relationship with our largest customers
• **How you could stretch this role:**
• Become a key point of contact and trusted partner customers
• Collaborate with and influence internal teams to refine and improve internal processes
• Analyse/ interpret KPI data to make recommendations for fleet
• Interpret customer & driver feedback to consider longer term strategic goals for the customer
• Support the SAM with strategic objectives for the customer
• Support the Manager, Operational Account team with observing & coaching of OAMs to support consistency
• **Experience you’ll gain:**
• Working strategically with the account management team on key goals and deliverables for customers
• Working on your own initiative, turning data into insight and recommendations
• Strong relationship management, collaboration and conflict management experience
• Customer portfolio management
• **How we’ll support you:**
• A full KINTO induction
• Provide a great learning opportunity to develop the core skills required to excel in the role.
• Give you the space and opportunity to be your whole self at work.
• Foster a learning culture, providing you with clear and constructive feedback, and encouraging you to do the same.
• **As a manager: **
• Regular 1:1’s to provide direction and guidance
• Clear objective setting via our performance management process
• On-going coaching as required.
• Always available for support as needed.
• **What you’ll get to own:**
• Project/process management
• Relationships
• Key customer KPIs

Requirements

• **Key Experience & Skills: **
• Relationship management
• Customer-facing roles
• Problem-solving
• Written & oral communication
• **Attributes & Behaviours**
• You will work as part of a focussed high performing team who are very inclusive, professional and supportive
• A passion for problem-solving and providing customer-centric solutions
• Collaborative

Benefits

• Bonus earning potential
• 25 days holiday + 8 days bank holiday
• Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
• Hybrid working policy 2 days from home each week should you want to
• Car Scheme following passing of probation
• Private Medical Cover
• Life assurance scheme
• Discounts on different retailers
• Free onsite car parking
• Onsite nursery with discounted prices
• Well-being hour each month
• Discounts on Toyota & Lexus Cars
• Well-being events
• Volunteer Days
• Employee assistance programmes
• Free fruit in the office