Customer Service Specialist in CommBank’s Funding & Settlements team managing business loan processes. Collaborating with stakeholders and providing exceptional customer service to internal and external clients.
About the role
- Leading the Sales and Customer Service team at an E-Commerce firm specializing in tents and garden products. Overseeing sales processes and team development with a hybrid work model.
Responsibilities
- Organize, moderate and lead regular team meetings and briefings
- Actively motivate and develop the France team
- Continuously improve our sales processes
- Ensure efficient and seamless processes across order tracking and order fulfillment
- Manage and monitor service and sales targets, as well as associated performance metrics
- Manage and coordinate interfaces with other departments
- Roll out new and optimized processes in a structured, sustainable and cross-team manner
Requirements
- Completed commercial training, a degree in business administration, or a comparable qualification
- At least 3 years of relevant professional experience in sales and customer service
- Ideally, prior leadership experience
- Confident use of reporting and sales management tools
- Strong communication skills in German and French
- Customer-oriented, organized and able to work independently
- Proficient with common IT systems, e.g., CRM and reporting tools
Benefits
- Financial contribution toward daycare (KITA) costs
- Subsidies for the Deutschlandticket (public transport), company pension scheme and fitness program
- Subsidized meal options and bike leasing
- Online academy and individual training opportunities
- Hybrid/mobile working model
- EV charging stations for cars and e-bikes
- Option to take a sabbatical
- Modern offices with height-adjustable desks
- High-quality, customizable technical equipment
- Free drinks and fruit (organic)
- Team events and after-work gatherings
- Tent rental for employees
- Room for initiative and personal ideas
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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