Senior Manager enhancing business processes at McKesson by driving operational excellence and continuous improvement initiatives throughout the organization.
US
Hybrid Senior Business Process Owner – Advanced Capabilities, Claims Optimization
Posted yesterday
About the role
- Business Process Owner Senior at USAA managing complex processes for Claims Optimization. Leading business improvements and mentoring teams with a focus on customer experience and operational efficiency.
Responsibilities
- Plans, directs, and coordinates activities for complex processes
- Understands the process operating objectives, business rules, performance requirements, risks, and controls to minimize failures
- Supports alignment of process to overall experience strategy and vision
- Develops and implements strategic customer specific business process program plans that align with enterprise strategy
- Applies expert knowledge of the business and leads the alignment and development of business deliverable processes
- Manages the performance of processes by developing control limits, monitoring key performance indicators
- Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks
- Develops communication plans for customers and internal stakeholders
- Utilizes reporting, data, and analytics to measure process and project performance
- Stays current with emerging technologies and evaluates business processes for continuous improvement
- Provides mentorship and guidance support for team and applicable business partners
Requirements
- Bachelor’s degree; OR 4 years of related experience may be substituted in lieu of degree
- 6 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization
- Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies
- Experience in implementing and sustaining change/improvements
- Hands-on experience with Process Mapping and Modeling and creating and validating process documentation
- Experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices
- Demonstrated experience with Lean, Business Process Management, or similar methodology
- Demonstrated experience with utilizing various systems to collect and analyze data
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
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