Relationship Manager managing a portfolio of medical specialists at ANZ. Connecting with practitioners to drive growth and deliver tailored banking solutions in healthcare banking.
About the role
- Global Key Account Manager overseeing commercial performance for multinational customers at Toll Group. Collaborating with global teams to enhance service delivery and expand growth opportunities.
Responsibilities
- Serve as the global commercial lead for assigned Global Strategic Customers (GSC).
- Build and maintain strong, trust-based relationships across all levels of the customer organization.
- Conduct regular business reviews (monthly, quarterly, annual) to evaluate KPIs, performance trends, and action plans.
- Proactively resolve service issues and escalations with operational and product counterparts.
- Ensure full compliance with contractual commitments and Service Level Agreements (SLAs).
- Proactively manage and develop an allocated global customer portfolio.
- Act as the primary point of contact and ensure high-quality communication with clients.
- Lead customer meetings including KPI discussions, performance reviews, and new product introductions.
- Drive issue resolution and maintain high customer satisfaction levels.
- Coordinate closely with Global and Local Account Managers to support opportunity qualification and development.
- Develop and execute strategic account plans to expand wallet share and profitability.
- Identify cross-selling opportunities, new tradelanes, and solution-based growth.
- Align customer strategies with global and regional commercial priorities.
- Monitor and analyze performance data to identify trends, exceptions, and root causes.
Requirements
- Bachelor’s degree in Business, Supply Chain, Logistics, or related field.
- Minimum 5+ years’ experience in freight forwarding, logistics, or account management, including global account responsibility.
- Proven ability to lead complex multinational customer relationships and drive strategic growth.
- Strong knowledge of international logistics (air, ocean, customs) and trade compliance.
- Strong commercial mindset, strategic thinking, and ability to influence globally.
- High proficiency in Microsoft PowerPoint, Excel, and CRM platforms (Salesforce preferred).
- Experience with EDI/API-based performance management and KPI tracking is an advantage.
- Resilient, adaptable, culturally aware, and able to work with high professionalism.
Benefits
- paid vacation
- sick time
- floating holiday time
- health benefits
- life insurance & personal accident insurance
- 401k with company match
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