Client Service Administrator in hearing healthcare, serving as the first point of contact for clients. Ensuring smooth operations, managing appointments, and providing administrative support.
About the role
- Client Services Director responsible for growing luxury brand portfolio at Construct Group. Overseeing strategic client partnerships and ensuring project delivery excellence.
Responsibilities
- Deliver repeat revenue and profitability targets across assigned accounts
- Identify and convert organic growth opportunities within the client portfolio
- Lead accurate forecasting, financial reporting, and revenue planning
- Ensure all projects are appropriately scoped, priced, and commercially managed
- Contribute to new business pitches and strategic growth initiatives
- Report portfolio performance and financial health to senior leadership
- Build and maintain long-term, senior-level client relationships
- Lead quarterly business reviews and strategic planning discussions
- Drive consistently high levels of client satisfaction and retention
- Anticipate challenges and proactively manage risk
- Shape forward-looking account strategies that unlock sustained growth
- Oversee delivery to ensure projects are on scope, on time, and on budget
- Manage scope control and commercial negotiations with confidence
- Lead portfolio and quality reviews to protect revenue and margin
- Implement continuous improvements to client service processes
- Support the growth and capability of the Client Services team
- Identify development needs and provide coaching and mentorship
- Share industry insight and best practice to elevate performance
Requirements
- Significant experience in senior client leadership within a branding, creative, or agency environment
- Demonstrated track record of delivering revenue growth and profitability targets
- Strong commercial acumen, including forecasting, scoping, and margin management
- Proven ability to build trusted relationships with senior client stakeholders
- Strategic thinker with the ability to identify and convert growth opportunities
- Confident negotiator with strong influencing skills
- Collaborative leader with experience working cross-functionally
- High levels of accountability, resilience, and commercial judgement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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