Technical Support Senior Engineer providing support to distributors and end users in Comfort Chiller systems. Collaborating with teams for improved product performance and service solutions in the UK.
About the role
- Technical Support Engineer supporting enterprise customers by resolving technical issues and optimizing TiDB performance. Engaging in incident recovery and providing architectural proposals based on customer needs.
Responsibilities
- TiDB および関連コンポーネントの技術問い合わせ対応、性能問題・障害の調査／分析／解決
- 重大インシデントの復旧支援および RCA の実施、発生傾向の整理とプロダクト改善へのフィードバック
- TiDB クラスタのセットアップ、設定変更、アップグレードなどの導入・運用支援
- お客様環境に応じたアーキテクチャの提案や最適化、既存システムとの連携サポート
- インストール手順・設定ガイドなどの技術ドキュメント作成、ナレッジベースの拡充
- PoCフェーズのプリセールス技術支援、技術側との密な連携を通じたサポート品質向上
- 技術レビューや顧客定例会への参加による継続的な顧客関係構築
Requirements
- データベース技術サポート、SRE、運用保守などの経験（3年以上）
- MySQL／Oracle など RDBMS の運用・管理経験
- Linux／Unix の実務経験および基礎的なOS知識
- データベースアーキテクチャ、性能チューニング、障害対応への理解
Benefits
- リモートワーク可
- フルフレックスタイム（コアタイムなし）
- 正社員（試用期間3ヶ月）
- 休暇：完全週休二日制（土・日）、祝日、年末年始、有給休暇 、夏季休暇、リフレッシュ休暇
- 退職金制度：企業型確定拠出年金（DC）
- オフィス内ドリンク、スナック、コーヒー、朝食・ランチ無料提供
- ワクチン接種補助
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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