Technical Support Analyst providing first - level support for Lumary's healthcare technology products. Identifying and resolving customer queries while assisting with product engagement and issue escalation.
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Onsite Application Support Analyst – Payments, Orchestration Services
Posted yesterday
About the role
- Application Support Analyst providing technical support and engineering for payment orchestration services in AWS environments. Responsible for incident management and collaborating with various teams.
Responsibilities
- Provide day to day support for the new Orchestration payment gateway running within an impressive tech stack within the AWS environment
- Involved with the support and managing the production payments application gateway across multiple regions
- Manage and resolve incident tickets assigned to the 3rd line support team
- Provide support for Major Incidents providing root cause analysis
- Plan and support Release and Change Management activities within the production environments
- Support the Problem Management process
- Responsible for application housekeeping and maintenance tasks that include a whole host of database technologies including Maria DB, Aurora, DynamoDB and MySQL
- Become an expert on supported systems, applications, and services
- Support security and crypto service within the production environment
- Creation of WI's and update service documentation
- Support and help maintain PCI DSS Compliance
- Provide Support for Disaster Recovery activities
- Partake in 24/7 on-call rota
- Collaboration between the different teams, sharing knowledge and help support other member of the team
- Provide training, knowledge transfer and ongoing support to 1st and 2nd line support teams
Requirements
- Several years’ experience of Linux based systems
- Working within an AWS environment
- General SQL administration and support
- Excellent problem-solving skills
- Docker or Kubernetes Istio experience within an AWS environment (Desirable)
- Supporting Java based applications (Desirable)
- General Payments experience and supporting payments switches (Desirable)
- Knowledge of ITIL framework (Desirable)
Benefits
- Equal opportunity employer
- Opportunity to relocate to different locations
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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