Sr. Employee Benefits Consultant responsible for premium growth and broker relationships in voluntary benefits. Consulting and training brokers to meet sales objectives within the territory.
About the role
- Implementation Consultant at TMA Systems leading successful deployment of Facil-IT software solutions. Analyzing systems, managing data migrations, and driving user adoption through training and change management.
Responsibilities
- Conduct client needs assessments through interviews, workshops, and requirement-gathering sessions to identify business challenges, objectives, and technical needs.
- Analyze existing systems and processes to evaluate functionality, performance gaps, integration capabilities, and opportunities for improvement.
- Develop detailed functional and technical specifications, user stories, process flows, and data models to guide development and implementation.
- Lead or support software configuration, customization, and implementation, including data migration, system integration, and workflow automation.
- Provide expert guidance on software adoption, including change management strategies, user training programs, and documentation (user manuals, SOPs, knowledge bases).
- Perform system testing and validation (unit, integration, UAT) to ensure quality, security, and compliance with client requirements and regulatory standards.
- Troubleshoot and resolve post-implementation issues, offering ongoing technical support and optimization recommendations.
- Stay current with emerging technologies, software trends, and vendor updates to provide proactive, forward-thinking recommendations to clients.
- Prepare and deliver client-facing deliverables, including progress reports, solution demos, ROI analyses, and strategic roadmaps.
- Act as a trusted advisor, building long-term client relationships and identifying opportunities for additional value-added services or upsell.
- Assists in the Quality Assurance Testing of Software as needed.
- Escalates client issues properly and promptly to ensure client retention.
- Other duties as assigned.
Requirements
- 2+ years of consulting experience, preferably in software or technology OR relevant industry experience.
- Bachelor’s degree in Business, Project Management, Management Information Systems, Data Analytics, or related field are preferred.
- Ability to build strong relations with clients.
- Ability to maintain open and positive communication with clients and associates.
- Working knowledge of principles and processes for providing customer service, which includes, customer needs assessments, meeting quality standards for services and evaluation of customer satisfaction.
- Advanced knowledge of commonly used concepts, practices, principles and procedures of software implementation.
- Excellent verbal and written communication, presentation and computer skills.
- Ability to identify alternative solutions, conclusions or approaches to problems.
- Ability to maintain the highest level of professionalism, confidence and integrity while directly dealing with internal and external customers.
- Ability to produce results and think strategically.
- Ability to present creative concepts and media strategies to internal and external customers.
Benefits
- Competitive compensation plan.
- 401(K) Contribution.
- Employer-paid benefits: health, dental, and vision.
- Professional development plans.
- Monthly work from home stipend.
- Career progression/internal mobility opportunities.
- Inclusive work environment.
- Volunteering opportunities.
- Company/team building events.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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