About the role

  • Conduct client needs assessments through interviews, workshops, and requirement-gathering sessions to identify business challenges, objectives, and technical needs.
  • Analyze existing systems and processes to evaluate functionality, performance gaps, integration capabilities, and opportunities for improvement.
  • Develop detailed functional and technical specifications, user stories, process flows, and data models to guide development and implementation.
  • Lead or support software configuration, customization, and implementation, including data migration, system integration, and workflow automation.
  • Provide expert guidance on software adoption, including change management strategies, user training programs, and documentation (user manuals, SOPs, knowledge bases).
  • Perform system testing and validation (unit, integration, UAT) to ensure quality, security, and compliance with client requirements and regulatory standards.
  • Troubleshoot and resolve post-implementation issues, offering ongoing technical support and optimization recommendations.
  • Stay current with emerging technologies, software trends, and vendor updates to provide proactive, forward-thinking recommendations to clients.
  • Prepare and deliver client-facing deliverables, including progress reports, solution demos, ROI analyses, and strategic roadmaps.
  • Act as a trusted advisor, building long-term client relationships and identifying opportunities for additional value-added services or upsell.
  • Assists in the Quality Assurance Testing of Software as needed.
  • Escalates client issues properly and promptly to ensure client retention.
  • Other duties as assigned.

Requirements

  • 2+ years of consulting experience, preferably in software or technology OR relevant industry experience.
  • Bachelor’s degree in Business, Project Management, Management Information Systems, Data Analytics, or related field are preferred.
  • Ability to build strong relations with clients.
  • Ability to maintain open and positive communication with clients and associates.
  • Working knowledge of principles and processes for providing customer service, which includes, customer needs assessments, meeting quality standards for services and evaluation of customer satisfaction.
  • Advanced knowledge of commonly used concepts, practices, principles and procedures of software implementation.
  • Excellent verbal and written communication, presentation and computer skills.
  • Ability to identify alternative solutions, conclusions or approaches to problems.
  • Ability to maintain the highest level of professionalism, confidence and integrity while directly dealing with internal and external customers.
  • Ability to produce results and think strategically.
  • Ability to present creative concepts and media strategies to internal and external customers.

Benefits

  • Competitive compensation plan.
  • 401(K) Contribution.
  • Employer-paid benefits: health, dental, and vision.
  • Professional development plans.
  • Monthly work from home stipend.
  • Career progression/internal mobility opportunities.
  • Inclusive work environment.
  • Volunteering opportunities.
  • Company/team building events.

Job title

Consultant

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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