Hybrid Operations Coordinator

at TixTrack

• Job title: Operations Coordinator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $50,000 - $65,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, New York City, United States

About the role

• Operations Coordinator overseeing administrative operations at TixTrack in New York City. Responsible for supporting leadership and various departments in a hybrid work environment.

Responsibilities

• Oversee and manage the day-to-day administrative operations of the New York City office, including vendor relationships, office supplies and amenities, space utilization, and equipment maintenance, exercising independent judgement to ensure a productive, welcoming environment for staff and guests.
• Support and administer contract and agreement management by tracking deadlines, coordinating with internal stakeholders, and ensuring timely execution and compliance.
• Provide high-level administrative and logistical support to leadership, independently managing priorities that may include calendar management, stakeholder coordination, travel arrangements, and company events, while recommending process improvements to enhance operational efficiency.
• Partner with teams across the organization, including Human Resources, Marketing, Finance, IT, and Customer Experience, with projects and initiatives as needed, applying sound judgement to coordinate resources, resolve issues, and meet business objectives.
• Collaborate with colleagues across regions, including the Managing Director, UK, to support operational alignment, contribute to cross-regional initiatives, and adapt administrative processes as needed.
• Maintain and update departmental manuals, processes, and documentation to ensure organizational consistency, accuracy, and alignment with best practices.
• Handle sensitive company and employee information with discretion, professionalism, and strict confidentiality, exercising judgement to ensure compliance with company policies and applicable regulations.

Requirements

• Bachelor’s degree in business or related field (or equivalent experience) preferred.
• Three or more years of proven experience in an operations, administrative, or business support role.
• Prior experience coordinating multiple stakeholders and managing complex schedules while maintaining professional business relationships.
• Ability to organize a daily workload by priorities.
• Highly proficient with Microsoft Office Suite and/or Google Workspace, with the ability to learn new or updated software.
• Availability for occasional travel to offsite meetings or events.

Benefits

• 100% paid medical, dental and vision benefits for employee and dependents, with an HSA-eligible option (with a $1,000 employer contribution for 2026)
• Company-paid life insurance
• Traditional and Roth 401k plans
• Paid parental leave
• Learning & development opportunities with company reimbursement for eligible educational expenses
• Working abroad opportunities
• Volunteer days off
• Flexible scheduling
• Up to $300 reimbursement for initial equipment to set up hybrid work environment
• Generous PTO and holiday schedule