Hybrid Social & Community Manager

Posted 1 hour ago

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About the role

  • Community Manager focusing on building Tixel’s community across Australia. Engaging with fandoms and executing strategies in a fast-paced startup environment.

Responsibilities

  • Develop and execute a community-led growth strategy that supports Tixel’s acquisition and engagement objectives in Australia.
  • Identify, prioritise and engage with high-value fandoms and online communities: including Discord channels, FB groups, subreddits and emerging platforms that present strong conversion potential.
  • Build and nurture relationships with fan leaders, creators, moderators, superfans and scene-shapers to unlock scalable, high-impact activation opportunities.
  • Create, publish and optimise fan-first social content that drives conversation, hype, trust and platform awareness.
  • Lead day-to-day community engagement across AU, while supporting UK and US markets as required.
  • Activate the community at key cultural moments like festivals, gigs, onsales, viral event spikes and partnered collaborations/marketing activations - delivering timely support and driving hype via fan-driven experiences.
  • Partner cross-functionally with Marketing, Content, Product and Data teams to turn community insights into growth experiments, product opportunities and campaign inputs.
  • Track sentiment, trends and fan behaviours to inform content direction and strengthen Tixel’s connection to key communities.
  • Nurture vibrant fan ecosystems across all platforms, ensuring Tixel shows up authentically in the spaces fans care about most.

Requirements

  • 5+ years working in community, social or fan-engagement roles
  • A proven ability to build and nurture online communities with measurable results
  • Excellent communication with a natural, unforced grasp of internet and fan culture
  • Ability to interpret analytics and adjust direction based on what’s working
  • Hands-on experience with TikTok, Instagram and emerging platforms
  • A proactive, positive problem-solver who thrives in fast-paced environments
  • Experience in music, entertainment or sports is a bonus - passion is essential.

Benefits

  • You'll get an extra personal day off every month, affectionately known as TDOs (Tixel Day Off)
  • We offer a monthly ticket allowance because live gigs are awesome and we want you testing the product as much as possible
  • We will invest in your development with access to a ‘level-up’ allowance and make it our priority to help you achieve your career objectives.

Job title

Social & Community Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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