Network Operations Manager overseeing the reliability and security of network infrastructure for Genworth. Leading a team to implement modern network security practices and manage incident responses.
About the role
- Core Network Operations Professional responsible for network maintenance and operations. Working in a hybrid model based in Rio de Janeiro under TIM Brasil.
Responsibilities
- Perform specialized level maintenance and operation of networks and services for elements within the area of responsibility;
- Analyze and execute configuration requests (MOP), resolve medium- and high-complexity issues, and handle corrective tickets for the network elements under responsibility;
- Conduct acceptance testing for new network elements and services (ATP and PQR);
- Deploy, manage and troubleshoot network devices in virtualized environments;
- Coordinate with the monitoring team to implement and ensure proper functioning of monitoring integrations;
- Provide support and manage the deployment and activation of engineering projects;
- Assist the engineering team with occasional validations in the TIM Lab for solutions or equipment related to the area of responsibility;
- Analyze and resolve failures related to developed or applied configurations and support network fault resolution detected during normal production;
- Provide occasional support to the network monitoring team and the Innovation Labs area;
- Execute scheduled activities during maintenance windows (between 00:00 and 06:00);
- Develop scripts and processes for automation to increase efficiency and reduce task execution time.
Requirements
- University degree completed, preferably in Engineering;
- Experience troubleshooting Core Network elements (medium- and low-complexity issues) and IP networks (routers and switches);
- Experience in operation and maintenance support for telecommunications operators;
- Experience in convergent environments covering fixed and mobile networks;
- Experience validating new solutions in production environments;
- Experience with NMS/datacenter monitoring tools such as HPE OpenView, Zabbix, and experience managing network devices in virtual environments;
- Solid knowledge of STP and TCP/IP protocols, application and routing protocols: DNS, DHCP, FTP, SFTP, NTP, SSH, SNMP, OSPF;
- Advanced knowledge of signaling protocols SIGTRAN, SIP, SS7 (CAMEL, MAP, ISUP, INAP), Diameter;
- Knowledge of operating systems (Linux, Unix, etc.) and datacenter infrastructure equipment (servers, storage, switches, routers, etc.);
- Advantage: knowledge of databases (SQL, MongoDB, NoSQL, MySQL, among others);
- Advantage: knowledge of programming languages (Shell Script, Python, Ansible, etc.).
Benefits
- Flexible Benefits Program
- Medical and Dental Assistance *
- Medication Benefit *
- Wellhub (formerly Gympass) *
- Food and/or Meal Allowance
- Financial Well-being Program
- Private Pension Plan
- Mobile phone with unlimited data and voice allowance
- Agreements and partnerships with more than 3,000 companies and institutions, including discounts for your electricity bill and broadband internet
- Online English course extendable to one family member or friend
- Internal Training and Development Program
- Profit Sharing
- "My First Benefit" – assistance for children up to 2 years old
- Childcare reimbursement (for parents)
- Flexible work models and schedules
- Happy Day – day off during your birthday month
- Extended leave for maternity, paternity, marriage and adoption
- Transportation allowance (Vale Transporte)
- And more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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