Employee Relations Manager driving wellness objectives and KPIs at BBVA. Leading wellness proposals and maintaining employee retention mechanisms in Peru.
About the role
- Relationship Manager responsible for customer satisfaction and driving ROI for Grata's platform. Engage with clients and ensure high retention rates through effective management.
Responsibilities
- Drive commercial success across assigned accounts
- Ensure high customer satisfaction and ROI
- Onboard accounts and support ongoing engagement
- Proactively address account risks and mitigate churn
Requirements
- 3-5 years of experience in a customer-facing role
- Proven account management skills
- Strong communication skills
- Ability to engage with customers effectively
- Experience with value-added communications
- Track record of exceeding target KPIs
Benefits
- Hybrid working model with office presence on certain days
- Opportunities for professional development
- Inclusive and diverse workplace
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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