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About the role
- IoT Engineer leading device connectivity and management solutions at TidalSense, transforming respiratory care through technology. Join a passionate team to drive device development and regulatory compliance.
Responsibilities
- Take full ownership of TidalSense IoT device connectivity, including the end-to-end management of device firmware, software, and configuration control
- Evaluate, implement, and maintain a secure and scalable third-party device management platform for remote management of devices in the field
- Integrate TidalSense devices with the device management platform to provide:
- Real time reporting & monitoring of device health and connectivity performance (including logs, alarms, events, and other diagnostic information)
- Seamless Firmware Over The Air (FOTA) updates for modem & device firmware
- Remote configuration of devices without interrupting clinical workflows
- Strict, auditable, configuration control in compliance with ISO 13485
- Pro-actively identify mobile connectivity risks; perform root cause analysis (RCA) of mobile connectivity problems; and implement robust, long-term solutions
- Design and optimise the communication architecture to ensure seamless data transmission between mobile devices, platforms, and the TidalSense AI cloud applications
- Manage relationships with modem suppliers, Mobile Network Operators (MNOs) & Mobile Virtual Network Operators (MVNOs) to secure optimised roaming agreements and ensure operational efficiency in international markets
- Lead the strategic selection of Low-Power Wide Area Network (LPWAN) technologies for incorporation into TidalSense devices
- Operate within a rigorous regulatory and compliance framework, ensuring development and management processes meet ISO 13485, IEC 62304, ISO 14971, and ISO 27001 standards
- Prepare clear and concise documentation for the medical device technical files to comply with applicable device standards and country regulations
- Design and implement device and connectivity management dashboards for internal use by the operations team
- Act as technical advisor to support customer operations, centralised fault management and service level monitoring
- Support the operations team to improve the lifecycle management of the device
Requirements
- Proven understanding of key IoT technologies, practices and standards, including:
- Cellular IoT modems (interfacing via AT Commands)
- Mobile connectivity GSMA/ 3GPP standards in use in UK, Europe, USA, and global markets
- Full understanding of the Cellular IoT stack to ensure very high connection reliability
- Embedded systems experience
- Significant commercial / industrial experience in implementation of C++ in resource constrained environments, ideally with IoT modems
- Proven abilities in system design, implementation and maintenance, including:
- Developing and maintaining robust architectures that bridge disparate systems and third-party APIs, ensuring seamless functional integration
- Designing secure systems that ensure the “edge-to-cloud" data flow is protected
- Following modern software engineering practices including Git version control and CI/CD pipelines for automated testing and deployment
- Strong problem solving, communication and leadership
- Able to operate with high autonomy and ownership
- Experienced in multi-domain fault tracing & problem solving
- Able to think strategically and provide clear direction with concise supporting arguments
- Collaborate effectively across teams to deliver technical projects that achieve company goals
- Able to write clear, concise, high quality technical documentation
- Views Generative AI and automation tools as a 'force multiplier' for their own productivity and is eager to pioneer new workflows in a regulated healthcare environment
- Previous experience in architecting 'Edge-to-Cloud' IoT solutions on major cloud platforms
- Python skills for data analysis (NumPy, pandas, Jupyter)
- Embedded Systems development using an RTOS (e.g. FreeRTOS)
- Reliability & security engineering for device-to-cloud communication
- Experience with SQL and Tableau dashboards
- Expertise in data transfer formats and connectivity protocols (https, CBOR, MQTT, REST APIs)
- Knowledge of EU MDR and FDA medical device regulations
- Working under international regulatory standards ISO 13485, IEC 62304, ISO 14971, ISO 27001
- At least 5 years’ experience in IoT, managing large numbers of IoT devices in the field, including FOTA, configuration and provisioning
- At least 5 years of C++ in resource constrained environments
- Bachelor’s degree or equivalent in Engineering, Science, Computer Science or related discipline or equivalent professional experience
- Experience working in regulated environments (e.g. medical devices, aerospace or automotive
- Experience negotiating or managing technical relationships with mobile network operators to optimise roaming and operational efficiency
- Legally eligible to work in the UK without sponsorship or eligible for a Skilled Worker Visa
- Able to work in person in the Cambridge office at least 3 days / week (but ideally more)
- Will need to be available for occasional travel to UK and EU clinical sites for troubleshooting (expected to be less than 1 day per month)
Benefits
- Flexible working hours to support your work preferences
- Hybrid working as per requirements above
- 25 days annual leave (pro-rated) + 8 public holidays
- Pension: TidalSense contributes 5% of qualified earnings
- Annual performance-based bonus
- Discretionary share options scheme.
- Work from abroad for 1 week per year
- Buy / sell up to 5 days annual leave (pro-rated)
- Individual personal development budget + dedicated development days
- Mental Health support: wellbeing support and free 24/7 access to qualified counsellors and advisors
- Coaching and mentoring
- Team events and celebrations
- Beautiful award-winning Cambridge UK office stocked with quality drinks & snacks
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