Hybrid Associate Principal Resident Engineer

Posted 38 minutes ago

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About the role

  • Onsite, customer-facing technical expert for deploying and optimizing Dragos Platform in industrial environments. Supporting customer operations and ensuring reliable security coverage across ICS/OT systems.

Responsibilities

  • Collaborate with Dragos Sales and Solution Architect teams to understand customer use cases and success criteria.
  • Partner with client teams on network architecture, sensor placement, and integrations for the deployment of new sensors; coordinate and conduct deployments.
  • Partner with client teams to refine applicable use cases and Dragos platform objectives.
  • Tune and optimize Dragos platform to meet defined customer objectives.
  • Develop content and build foundational workflows based on client use cases and value proposition.
  • Monitor the health of the Platform solution to ensure continuous Platform availability and continuously tune and optimize the Dragos Platform.
  • Coordinate upgrades, patches, and other configuration changes to the Platform solution.
  • Provide knowledge transfer and training to enable key stakeholders, while documenting processes.
  • Provide troubleshooting and break/fix support for the Platform; manage escalations as needed.
  • Communicate roadmap of upcoming features and content with the client and conduct new release feature walkthroughs.
  • Continually solicit client feedback on feature requests and improvements.
  • Coordinate and collaborate with other Dragos teams/services (e.g., Intel, Threat Hunting).
  • Identify opportunities for other Dragos products and services.

Requirements

  • Must live within a reasonable commuting distance of at least one customer site (sites are located throughout Connecticut and Massachusetts).
  • 5+ years of ICS/OT Cybersecurity experience.
  • Networking experience including strong knowledge of IP networks, OSI model, Purdue model, and ICS protocols.
  • Experience with Linux (command line), Docker, scripting languages (python, shell, etc.), SIEMs, and ELK stack.
  • Experience in on-premise solutions.
  • The ability to manage multiple stakeholders and projects.
  • Customer-oriented and attentive to client needs, with strong interpersonal and communication skills.
  • Experience with NERC-CIP is preferred.
  • Willingness to travel up to 25%.

Benefits

  • Competitive Equity Package
  • Comprehensive Benefits Plan

Job title

Associate Principal Resident Engineer

Job type

Experience level

JuniorMid level

Salary

$155,000 per year

Degree requirement

No Education Requirement

Location requirements

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